5-Star Hotels in Marrakesh-Safi, Morocco

"Sorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking. This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience. From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy. The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout. The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour. There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm. Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels. We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display. The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness. I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family"

"Positives: - beautiful, clean and luxurious - perfect location, doesn’t get any better than this - friendly, helpful and brilliant staff whether the doormen, bell men, reception staff or restaurant and cafe staff; specials thanks to Amina, Abdullahi, and Fatiha.  - proper prestigious hotel with riad and cultural feel  - good breakfast - perfect selection of restaurants and cafes with delicious food - the ambiance is amazing and in the evenings it’s serene with colours, live music and fragrance.  - views from the roof top pool and sky bar is the probably the best in the city.  Improvements:  - air conditioning could have been better. Having said that the lobby and roof top restaurant were always much cooler so probably just our room or because of the heat outside but it definitely didn’t feel cool during day time.  - lady at omelette station at breakfast always had an attitude for no reason at all."

"A wonderful experience, very accommodating. Very helpful and polite. A great location, breakfast was very good. Housemaid was excellent x Overall a lovely experience and stay. The pools were great, lovely selection of food and drinks."

"Dear Sofitel Marrakesh Team, As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year. I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities. fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for. Thank you for taking this into consideration, and I look forward to many more memorable stays in the future. Warm regards, Soufiane Maadad"

"On the day of check-in, I arrived very late and said that I wanted a quiet room, so I was sent to the innermost corner. When I entered the door, the curtains were not tight, and I felt that it was even worse. I asked for a room change. Fortunately, changing the room was fairly fast, but the room downstairs was changed, because there was a block on the second floor balcony, so the lighting was not good at all. The three meals I ate didn't have a day because the breakfast ended at 10 o'clock. The lunch and dinner were similar, and there was nothing to eat. I didn't see any seafood except grilled fish. The pictures were deceptive. There are quite a few places to play, but the water in another pool with a slide is cold, so it can only be displayed."

"This charming hidden gem, nestled in the middle of Agafay Dessert is a treasure find. Marrakech architecture, luxurious, peaceful retreat away from the chaos of touristy Marrakech. The food, the place and oh the beautiful, wonderful people in this charming Riad. Impeccable service! Off the beaten path for sure, but sooo worth it! And well, you wont even notice, with the 24 hour transpo service"

"the classic hotel in the middle of the city with 5 stars great hotel. didnt downgrade a bit since the estblishment year. (around 10 years ago)"

"The hygiene of the room was good, but we booked a room with two beds. The distance between the two beds is so small that they feel like they are connected together. And because it is a resort hotel, there is no place to put the computer in the room, and there is no decent table. It seems like people over there don't use computers at all when they're on vacation. In addition, it took me a long time to find the charging socket. It was on the side. A small socket on the side of a tree-stump chair. The panel of the socket falls off as soon as it is plugged in. The shower room has no curtain or door."