5-Star Hotels in Tuscany, Italy

"The hotel was nice and Tidy as you'd expect from a five star hotel. Breakfast was great and staff helpful. What I found strange was that you had to pay to use the spa (use of sauna etc.) With hefty price tag of €70 PP on Friday. My mattress was knackered springs broken and one side virtually collapsed. The bathroom door was taty with bits peeling off. Admittedly, I couldn't be bothered to complain and get my room changed after unpacking our stuff and noticing the state of mattress late at night. And parking was €18 per night, which I didn't notice of any mention of their website or Trip.com. They charged me for 2 instead 3 when I mentioned the mattress before checking out. To be honest there has to be some level checking the condition of the beds by the supervisor. The pool on the roof was very small, not worth bothering with except if want to sit beside it for suntanning. I didn'tnotice any offer of drinks or food at the pool. I gave service a four star only because we asked for couple of things to the room which didn't happen."

"The room was large and the beds were comfortable. There is a shuttle to the city center at certain times. Overall, we were satisfied, we can stay here again when we come back."

"It is a local high-end hotel, the lobby is beautiful, there are two restaurants inside, one is Michelin, there are indoor and outdoor bars, the health is very good, there is a turndown, a little far from the town and slope!"

"The hotel environment is very good, the hot spring is very comfortable, pay attention to sun protection, the service staff is particularly warm and thoughtful, and the restaurant is also very good. Feeling of a paradise. If you are tired of the city, come and relax for a few days."

"Ho recentemente soggiornato presso questa struttura termale e, sfortunatamente, l’esperienza non ha soddisfatto le aspettative a causa di diverse criticità riscontrate. In primo luogo, la camera assegnata non disponeva di aria condizionata, un disagio significativo per me, che soffro il caldo anche a temperature moderate (circa 22 gradi). Inoltre, l’assenza di un estrattore d’aria nel bagno ha causato un accumulo di vapore e calore insopportabile dopo l’uso della doccia o dell’asciugacapelli, costringendomi ad aprire le finestre ogni volta che utilizzavo il bagno e prima di andare a dormire per rendere l’ambiente più vivibile. Un ulteriore problema si è verificato con l’erogazione dell’acqua nella doccia: per un certo periodo, l’acqua era praticamente inesistente, causando notevole frustrazione al mio partner, che si trovava a utilizzare la doccia in quel momento. Per quanto riguarda la colazione, i pancake non erano inclusi nel menu standard e dovevano essere acquistati a parte, . Il bar della piscina della struttura si è rivelato altrettanto problematico, con prezzi elevati e un servizio rallentato dalla presenza di poco personale, il che ha comportato tempi di attesa prolungati. Altri aspetti negativi includono la scarsa varietà di canali televisivi disponibili in camera, che ha limitato le opzioni di intrattenimento, e la presenza di polvere sul retro del letto, indicativa di una pulizia non accurata. In sintesi, l’esperienza è stata deludente a causa di carenze infrastrutturali, organizzative e di manutenzione. Raccomando alla gestione di migliorare le condizioni delle camere, come l’installazione di sistemi di ventilazione adeguati, aumentare il personale nel bar e ottimizzare i servizi offerti per garantire un soggiorno più confortevole ai futuri ospiti."

"If you drive, this is the best choice."

"Hotel facilities are OK, breakfast is not bad, the only thing that makes me dissatisfied is that there are mosquitoes in the room, and bugs crawling on me! This is really a bit too much!"

"Without a doubt a stunning location and beautiful property (exterior). Rooms and breakfast felt as thought they fell short of the price point being charged. Room was dusty, ac temp was controlled by reception and shower was very small and did not drain. If you are after a beautiful location and facilities this property is great. We went for dinner in the village which was excellent. Check in was fantastic and the staff member was very helpful in all aspects of showing around the property and advice."

"It's very convenient. The hotel is well set up. They will give you some good night chocolates. The layout is also very good. The service is also very good. They will help you call a taxi. I will come again next time if I have the chance."

"This is a very old hot spring hotel, not luxurious, most of the customers are locals; the room is large, the facilities are relatively old, but the European-style bed with curtains and very old wooden windows (with wooden shutters) are very European, and the bathroom facilities feel like they are still in the 70s and 80s; it is worth mentioning that the piano room where breakfast is located has a royal and aristocratic atmosphere when taking photos, super 👍"