5-Star Hotels in Delhi, India

"*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment."

"About 25 mins drive from the airport in good traffic. The hotel is huge, grand and luxurious. There are 2 flights of stairs to navigate from the entrance to the lobby level. Something to note for those with physical disabilities. The room is a little small for 2 pax, though the bathroom and shower area is a good size with all amenities provided. Water pressure in the shower is good. Bed and pillows are way too soft for my liking, never a fan of beds that sink in. Breakfast at the Capital Kitchen is a standard spread. A small selection of cold cuts, typical buffet line of American breakfast staples of sausages, baked beans and potatoes. Live station for eggs and Indian staples. Service was excellent and friendly. Overall a comfortable stay but I do think they can go easy with the scent / perfuming, it was so strong (and pungent for me) that it gave me a bad headache."

"Here’s a positive hotel review you can use or customize: Title: Great stay – clean, comfortable, and convenient Review: I had a very pleasant stay at this hotel. The check-in process was quick and smooth, and the staff at the front desk were friendly and helpful. My room was clean, spacious, and well-equipped with everything I needed, including a comfortable bed, good Wi-Fi, and a quiet air conditioner. The location was convenient, with easy access to nearby restaurants and public transport. Breakfast had a good variety of options, both hot and cold. Housekeeping did a great job each day. The only small downside was the limited parking, but overall it was a great value for the price. I would definitely stay here again and recommend it to other travelers. Rating: 4.5/5"

"Here’s a more natural version of your review: The stay at The Roseate was an experience from the moment I arrived. The welcome begins with a traditional blessing ceremony, followed by fresh juice, sweets, and water. Everyone makes you feel genuinely looked after. The spa was very good, but the highlight of my stay was definitely breakfast. It is, without question, the best hotel breakfast I have experienced. The variety of choices is outstanding, the service is exceptional, and even the use of technology—a serving robot—adds a fun touch without taking away from the hospitality. There is one area that could be improved: cleaning . I found a hair in the bathtub, and the divan behind the cushions was dusty and hadn’t been cleaned properly. Next time, I will check the room when I arrive and ask for anything that needs attention to be cleaned. Despite that, I would happily stay at The Roseate again. Despite that, I would happily stay at The Roseate again."

"The hotel stay was overall very satisfied. I have stayed in this Novotel for 5 nights and the hospitality was amazing. The location is pretty much not far from most attractions, MRT can be reached via a tuktuk ride but not so convenient to walk. Nevertheless, the hotel location set back from the main road restricting noisy honking sound in the room. The breakfast was nice, there are plenty of Western selections and abundant of Indian food selections. I really appreciate that they do have pork production in the buffet line."

"The reception staff was not as great as expected from Hyatt, as I have stayed at several Hyatt hotels in various locations over the years. However, I would point out one thing, Himanshu perhaps Gupta is his surname name. He was excellent and made the dining experience very nice. He was polite, helpful, and very considerate"

"Staff is very polite and food is delicious. We can recommend it to our family and friends overall it’s very good experience to stay there."

"Everything was okay, but i booked room with pool view they didn’t give me. 2nd i tried calling reception around 6 times in couple of days no one answered"

"Good Experience! The staff was welcoming and accommodating right from the moment in hotel. The room was clean, and the view of the city from it was splendid."

"I stayed here for 6 nights. The hotel is quite outdated and in need of refurbishment. The room was spacious, and they provided complimentary water generously. However, the elevator was very slow, and it took a long time to go up to the room. Unfortunately, the front office team was not helpful at all. I felt they were quite new. They arranged my car going to Taj Mahal 30 minutes late, and the front office staff insisted that I was mistaken. It was very frustrating because I had proof and a message sent to the concierge requesting the car at 5:00 AM. I ended up calling the Night Manager to report the issue. The saving grace was the hotel driver (Ardos—apologies if I spelled his name incorrectly), who provided excellent customer service. He was very good and made sure I was comfortable throughout the journey. He is a wonderful staff member who truly goes above and beyond. He was very helpful and kind. Someone like him should be well taken care of by the management. Kudos to him!"