5-Star Hotels in Catalonia, Spain

"The hotel's cleanliness, ambiance, and facilities are all excellent, and the rooms are comfortable. However, what was extremely disappointing was the hotel's handling of late checkout. Although we were only about an hour and a half past the normal checkout time and were prepared to pay a fee, we were charged 95 Euros for an extension until only 2 PM. This price seems highly unreasonable, both in terms of the standard charge and the actual service received. What's even more regrettable is the hotel's lack of flexibility, especially given its high room rates and brand positioning. A 95 Euro charge for such a short extension felt more like an attempt to generate additional revenue. While the hotel's physical amenities are commendable, this experience severely impacted our overall stay and made us reconsider whether we would choose this hotel again in the future."

"A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children."

"Extremely satisfied!!! After staying in hotels in Germany and Austria, it wasn't until I arrived at Hyatt that I felt like I was back in a proper hotel. A taxi from T1 is about 21 euros, which is convenient for early morning or late-night flights. The hotel is very quiet, and the facilities are new. The hot shower was incredibly comfortable. The front desk staff were polite and patient, making for a fantastic experience."

"The extra bed didn't come with a duvet, only a blanket. This is why the service score is lower; even after asking twice, it wasn't delivered. In the end, I just slept with the blanket for a night, thankfully it wasn't too cold. The sink in the room was a bit clogged, but I didn't bother reporting it. So, I'll give the facilities and cleanliness 4 stars. The two-meal package I bought had surprisingly excellent food! I especially loved the cheese pasta and cheesy eggplant for dinner, and the cheesecake was the best I've ever had! Highly recommend it. Breakfast on the second day had ham and cheese, which I thoroughly enjoyed! Personally, I was very satisfied, but my elderly family members weren't used to it, as there was no Chinese food at all for breakfast. Finally, I had a 16-euro cocktail at the rooftop bar, and when I checked out, the total including taxes was 55 euros. I don't quite understand why, maybe there was a service charge."

"A beautiful hotel in all aspects, but the rooms lack soundproofing, and noises from outside the room were somewhat disturbing."

"A very holiday-like hotel with comfortable facilities and rooms But there is a half-hour walking distance from the town. There is no restaurant supermarket nearby. The traffic can only walk or wait for half an hour for the bus, and ten euros for a taxi. If you are not driving, you will not consider it. (The hotel can rent an electric scooter for 20 euros for two hours but without locks. Everything else is good and will not be disappointed 👌"

"This doesn't feel like a Ritz-Carlton experience. There were no brand welcome amenities or evening turndown gifts. While it's close to the beach, it's a bit far from the city center attractions. The partial sea view wasn't great. Room service food was delicious, but housekeeping was slow. I left at 2 PM for cleaning and returned at 5 PM to find they were just starting. I called the front desk to request a late checkout until 2 PM, which was refused. When I tried to ask for 1 PM, they hung up on me. Very rude!"

"The hotel staff were incredibly welcoming and the facilities were excellent! It was spotlessly clean, and the room felt really upscale. The hotel breakfast was also very substantial. I'll definitely stay here again next time I'm in town!"