5-Star Hotels in Taiwan, China

This hotel is located in Kenting's Little Bay, just across the road from Little Bay Beach, and the bus stop is also very close by. The hotel's breakfast spread is fantastic, and the seafood buffet for dinner offers great value for money. The best part is that the restaurant has a window overlooking the ocean (Picture 1), adding a wonderful ambiance to dinner. The hotel's garden is a lovely spot to relax (Picture 2). The swimming pool in the garden was under maintenance, so to compensate guests, the hotel organized some fun activities, like a night crab-hunting trip on the beach. We scared all the crabs away, and only a bunch of hermit crabs (Picture 3) stayed to play with us! ☺️

The overall trip was enjoyable, but the hotel definitely needs renovation. The bar felt uninviting—very dark, with only a few tables and no good music, which made the atmosphere quite disappointing. They also charge 200 NTD per person each time to use the sauna, which seems unreasonable. As a hotel guest, I would expect amenities like this to be included. If I have to pay extra for basic facilities, it defeats the purpose of staying at the hotel. Overall, the experience with these aspects was quite frustrating and felt unnecessary.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

As a 5-star hotel, I don't think they should be promoting self check-in kiosks. A 5-star hotel should provide the expected service, not tell me to use a self check-in machine – I might as well book a 3-star hotel then. And if the self check-in machine wasn't bad enough, it even had problems. Check-in was supposed to start at 3 PM, but when I arrived at 4 PM, it said my room wasn't ready yet? Then I had to go back to the front desk to sort it out. If the machines are so unreliable, why not just let guests check in at the front desk? Furthermore, before checking in, I specifically requested a high floor, and the hotel even replied that for my room type, the highest floor available was the 29th, which shows they saw my note. Yet, upon check-in, I was assigned the lowest available floor, the 12th. I had to request a change again to get moved to the 18th floor – it's just speechless. And to top it off, I can overlook the lack of toothbrushes and toothpaste, but shouldn't a room at least come with two bottles of mineral water as standard? I know there's a water dispenser on every floor, but I'm a tourist. Do you expect me to carry a bottle around everywhere? There's a limit to how 'eco-friendly' one can be.

Exceptional Stay at Hotel Royal Hsinchu: A Standout Choice for Business & Leisure My recent visit to Hotel Royal Hsinchu (Hsinchu, Taiwan) exceeded all expectations, with flawless performance across every critical metric for a luxury hotel stay. Here’s a detailed, verified review organized by your requested criteria: Cleanliness (9.4/10) The hotel sets an immaculate standard. Guest rooms—including spacious beds, sleek干湿分离 (wet-dry) bathrooms with smart toilets, and city-view windows—are wiped down thoroughly daily, free of dust, odors, or stains. Public zones (lobby, restaurant, pool, and gym) are continuously maintained; even high-touch surfaces like elevator buttons and doorknobs are sanitized regularly. The entire property is smoke-free, ensuring fresh air throughout, with no musty smells common in older luxury hotels. Location (9.3/10) Perfectly positioned at No.227, Section 1, Guangfu Road, right on the doorstep of Hsinchu Science Park (ideal for business travelers). It’s a short drive to freeway interchanges, Hsinchu High-Speed Rail Station, and downtown shopping/dining districts. The free shuttle service connects guests to the science park, HSR station, and key local spots, eliminating transit hassle.桃园国际机场 (Taoyuan International Airport) is about a 40-minute drive away, while nearby convenience stores, cafes, and local eateries are within walking distance. Service (9.5/10) Attentive, professional, and warm—this team goes above and beyond. The doormen greet you by name after check-in, front desk staff handle requests (room upgrades, late check-out, local tips) quickly and politely, and multilingual support ensures global guests feel at ease. Bellhops assist with luggage promptly, breakfast attendants refill stations proactively, and housekeeping is discrete yet thorough. The staff’s willingness to personalize your stay (e.g., arranging birthday amenities) truly elevates the experience. Amenities (9.0/10) The hotel offers a comprehensive suite of luxury facilities. Guest rooms come with free high-speed Wi-Fi, premium linens, mini-bars, welcome drinks, and in-room safes. The heated outdoor pool and sauna are perfect for unwinding after a long day; the fully equipped fitness center caters to health-focused travelers, and the Royal Beauty Salon provides relaxing massages and treatments. The on-site restaurants serve an impressive breakfast buffet (featuring both international cuisine and authentic ********* specialties) plus refined Chinese, Japanese, and Western dining options. Additional perks include free parking, business center services, family-friendly rooms, and adapter/board game rentals. Final Verdict Hotel Royal Hsinchu is a five-star gem that balances luxury, practicality, and genuine hospitality. Whether you’re visiting Hsinchu for work (especially at the science park) or exploring the city’s culture and food, this hotel delivers an outstanding stay with zero compromises. I can’t recommend it highly enough and will definitely return on my next trip to Hsinchu.

The view was fantastic, with a clear sight of Taipei 101 in the distance. The room had a convenient table, perfect for a quick bite or a drink. Since it was an anniversary celebration, the hotel kindly provided a bottle of champagne, which really set a lovely atmosphere. The staff were all polite and had excellent service. And the breakfast was really good too! ♡

Location opposite Park and within walk distance to night market. But 20 to 30 minutes drive airport. The so called Airport transfer is by normal taxi arranged by hotel. Please take note that you may incur charges if you left luggage at hotel overnight, Room that allocated to us with huge bath tub with jacuzzi. The bath room size about one third of room size.

Awesome hot spring hotel with spectacular view at rooftop pool, movie night and hot spring. Breakfast buffet and spacious room and in room amenities. Highly recommended and definitely will stay there again. Dinner at hotel restaurant because it’s raining, tasty and great service but feel a bit rush with 100 minutes time limit.

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

This stay included an upgrade to a Chocolate Room. The front desk and other staff at the resort were generally very friendly and welcoming. I suspect that due to a higher number of guests this time or a lack of staff for a while, breakfast was extended to the second-floor restaurant on Sunday. Guests dining after 8 am had to wait a bit. However, the most concerning experience was my dinner on Saturday evening. I'm unsure if it was due to uneven staff allocation or a lack of support measures, but it seems there were many more guests not on the reservation list. While there wasn't a shortage of front-of-house staff, I don't understand why one person at the counter had to run around so much. Shouldn't there be at least two people on duty at the counter to seat guests? Waiting for a table for dinner took over 15 minutes. Each group of guests just stood at the door waiting, with piles of empty tables. There were no walkie-talkies in the kitchen or back, and the flow of people and guests was chaotic. As for the dinner buffet, I don't think it's worth the resort's price. Think twice before eating at the resort's buffet; the selection wasn't very diverse, and the barbecue wasn't as good as expected. The white shrimp was fresh, though. I hope senior management sees this feedback. The duplex room was incredibly stuffy and had a damp smell when we first checked in. We recommend setting the air conditioner to dehumidify to remove the smell and cool it down faster. The bathroom had plenty of water, but the temperature control was inconsistent depending on the number of guests and the time of day. The elevator was very slow, and the layout of the basement wasn't great. The water facilities were maintained daily, and there were shows to enjoy in the evenings. Overall, it was a pretty good hotel for its age.