5-Star Hotels in Qinghai, China

"After comparing a few hotels, I still decided to go with Sofitel! And I'm so glad I did, it was a truly nice experience. Firstly, the hotel has a fantastic design; it doesn't feel old or dated at all, and the facilities are impeccably maintained, definitely five-star standard. Secondly, the billiard and ping-pong rooms are a real highlight! Thirdly, the service was incredibly thoughtful. It just so happened to be my birthday during my stay, and my butler, Xiao Qi, thoughtfully delivered a birthday cake – I was truly touched!"

"Hotel was excellent, the staffs managed to arrange for me to check-in early despite check-in time to be usually at 2pm, I managed to put my bags down and rest and catch my day trip in Golmud, furthermore they also helped reschdule my breakfast and also informed me on the laundry services available. Overall, staying at Kaibang Hotel is the smoothest and most enjoyable experience"

"My stay at Guanhu Hotel was absolutely fantastic, the best and most comfortable experience I've had during my trips to Qinghai Lake. I genuinely recommend it! The overall hotel experience was impeccable; cleanliness, facilities, and service were all top-notch, offering incredible value for money. A special shout-out to the hotel's personal butler, 'Little Seagull,' who was the absolute highlight of my stay! The service was incredibly thoughtful and meticulous, with prompt responses, gentleness, and patience throughout. Before check-in, they proactively informed me about all the necessary details. During my stay, no matter how small the request, they quickly helped resolve it. They also thoughtfully recommended local attractions and delicious food, answering every question and providing thorough service. This made the entire trip worry-free and heartwarming. The professional and attentive service truly made me feel valued. The hotel facilities are brand new, well-maintained, and comprehensive. The room was spacious and tidy, with a cozy and comfortable layout. The bedding was soft and clean, and amenities like the bathroom, internet, and lighting all worked perfectly, providing an excellent living experience. All daily necessities were available, ensuring a stable and relaxing stay. The restaurant's hygiene was exceptionally well-managed. The environment was clean and bright, with tables, chairs, and tableware meticulously cleaned and disinfected daily, leaving no unhygienic spots. The ingredients were fresh, and the food was clean and delicious with a rich variety. The dining environment was tidy and comfortable, making me feel completely at ease while eating. The entire hotel was thoroughly cleaned, and common areas were consistently kept neat and tidy, creating a quiet and healing atmosphere. All staff members were exceptionally friendly, and I encountered no unpleasant issues whatsoever. It was full of thoughtful details. The next time I visit Qinghai Lake, I will definitely choose Guanhu Hotel again and recommend it to my friends who are traveling!"

"Overall, this hotel is excellent. To find such a good hotel in the Yardang area is a feat in itself. The butler team's service was especially attentive. They proactively added us on WeChat to send menus and directions, which was a nice personal touch. Upon arrival, the butler escorted us to our room and showed us all the facilities. The entire service was warm and thoughtful. We also had dinner there, and the food was very good. The only surprise was that the breakfast restaurant didn't have a coffee machine. I'm used to having coffee first thing in the morning. While I could go outside the park from the breakfast area to buy coffee, it wasn't very convenient. I really think adding two coffee machines to the breakfast restaurant wouldn't hurt the park's coffee sales. I hope they consider this improvement."

"Our Qinghai-Gansu grand loop trip ended perfectly. We stayed at this hotel on our first day of the journey and chose to stay here again on our way back. Coincidentally, the lovely front desk lady who checked us in on the first day was also there to greet us. The service throughout our stay was consistently thoughtful and reliable, making us feel incredibly warm and cared for after a long journey. A huge thank you to her for her enthusiastic and attentive care. If I ever travel to the Northwest again, I will definitely choose this place and look for her again!"

"This hotel is my top choice when staying in the city center. Its prime location makes getting around incredibly easy, and with the airport shuttle stopping right outside, catching a flight is a breeze. The rooms are well-equipped and functional, and the staff are friendly and proactive, handling all requests efficiently. The views from the high-floor rooms are exceptional; the city lights up beautifully at night, making for a truly comfortable stay. I highly recommend it! My only minor quibbles were with one of the cleaning staff. I asked for water twice but only received it the first time. The second time, she insisted she had already provided it. Some additional training might be beneficial there. Also, due to Qinghai's dry climate, a humidifier was necessary, but I noticed some limescale inside, so hygiene in that area could be improved. On a positive note, the front desk lady was absolutely wonderful and very thoughtful. She reminded us to buy oxygen canisters in the city for emergencies."

"Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍"

"We stayed in this hotel for 4 nights. The hotel is just opposite Xining Train Station and is quite convenient for transportation. The hotel room was clean but having cigarette smell even though I requested for non smoking room. The safe in the room was not working and the bathroom drainage was blockage. Most of the hotel staff here are not friendly and helpful. I would stay in other hotel if I visit to Xining again."

"The hotel lobby's decor was luxurious and grand, and the front desk staff were incredibly polite and welcoming, their smiles were truly heartwarming. I had originally booked a standard room, but the front desk agent thoroughly explained the benefits of a view room. After upgrading, the floor-to-ceiling windows offered an absolutely stunning view. The cleanliness was impeccable, and the mattress was perfectly firm yet comfortable. It was quiet at night, not noisy at all, making for an overall perfect experience."

"⭐⭐⭐⭐⭐ Full score is strong, the hotel details are full, satisfied without stepping on thunder! This hotel is the best hotel in the town recommended by the leader's brother, and it is also the most surprising and favorite one we stayed in Qinggan Dahuan Line. The location is very good, the hotel lobby is also very elegant, the front desk check-in is very fast, the lady patiently introduced the surrounding attractions and snack streets are very intimate, the hotel laundry room, gym, oxygen, humidifier, wireless charging, Bluetooth audio are all available, Whether it is a friend traveling or taking a parent, the stay experience is great. We stayed in a twin room. The room was given a small snack and there was a welcome letter. It was very unexpected. The sanitation is very good, the bathroom is very human, the view outside the window is very wide, it looks very relaxed and healing, fortunately the weather is also very powerful, the sky is particularly blue, and Qinghai in April is very suitable. In addition, I have to knock the key points. The bedding is comfortable and there is a zero pressure pillow. This pillow really saved me. The breakfast room dishes are fried and delicious. There are also Qinghai special dog watering cakes and barley cake carbs. The head of carbs indicates that it is delicious."