5 Stars Hotels in Victoria, Australia

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.

This hotel is a hidden gem! The tram is at your doorstop, which takes you straight into the city. If walking is your thing then it will only take you 25 minutes. I was lucky enough to get a room with a view of Albert Park. My room had plenty of space to set up a work station as well as relax. The team on the front desk were welcoming and faciltated a speedy check in and out.

We stayed 4 nights here just before Anzac Day. The was clean, comfortable and with a reasonable price. We had a king sized bed which was a little hard for my wife but fine for me with pillows a little on the hard side but still ok. Bathroom facilities and overall room size were a little small (we had our grandson with us). Bathroom gear like toothpaste, shivers etc were standard nothing special. The coffee pod machine was also ok. Room doors were fairly hard to push open but locking systems etc worked just fine. Surprisingly as we were within the Melbourne CBD, the room was quiet. We didn’t hear that much external noise. Staff were very good and eager to help both at the front counter and in the breakfast area. Breakfast $40 per head was reasonable but did not have the range we are used to getting at other hotels we’ve stayed at. Still it was acceptable. Interestingly our grandson (5yrs) was free for both the room and breakfast. We used the indoor swimming every night and you really couldn’t fault it as the facilities and water seemed clean and there were lots of towels available. Would definitely stay here again.

Good Location right in the heart of Melbourne Lots of good food places around Room was quite nice, some might find it a bit dated though

The hotel is in a great location, with many restaurants, supermarkets and subway stations nearby, which is quite convenient. The hotel is equipped with a parking lot, which is much cheaper than outside. You can get more discounts by becoming a member of the hotel. The front desk can provide conversion sockets for free, and there are front desk staff who can speak Chinese. This is a hotel worth recommending.

After many years of delayed construction we stayed at the Ritz Carlton this past Sunday night. I grabbed a rate of $491 through the Marriott website which is comparable or a bit cheaper than other 5* hotels at the other end of town. The hotel is situated at the western end of the city near the main railway station which isn't the best location in Melb for a luxury hotel. However when pulling into the entrance to have the car valet parked ($75) it's another world. The guys at the entrance were friendly and very helpful. We were escorted to the lifts and whisked up to Level 80 for check in. We were given lots of information about the hotel and facilities and the man checking us in was pleasant and tole us that we were as close to the top on Level 77. The room is spacious with a separate toilet, luggage compartment and big bathroom with bath and a large desk. The views were incredible looking across the city to the east and the bay. Unfortunately our room was a couple of levels above the neighbouring tall building so I could hear the air con all night. As typical of luxury hotels the bed had too soft pillows for my liking and we should've asked for firmer pillows, I don't know why hotels continue to provide such soft pillows. I went to Level 64 for a swim in the shallow pool which was great with incredible views. We met friends and family for drinks in the lounge where the service was prompt and friendly but the drinks are very expensive which is to be expected of a luxury hotel. On the Sunday night near midnight there was a 3.8 richter earthquake in Melbourne but I didn't feel it but my wife said the building moved slightly and I did notice the clock had moved slightly. Breakfast on the long table is fantastic and we thought the breakfast was reasonably priced a la carte only with good selection available. I would stay here again given the right rate but keep in mind the hotel is a tram ride into the shopping and most of the restaurants are up the other end of the city.

The only shortfalls - My room did not service on the first night and requests took more than 20 minutes after second follow up calls. However, I appreciated the Duty Manager organizing the amenities and ensuring my room receives service on the next day. However, the next day I placed a card on the bed to request changed linen. But linen did not get changed, glassware has been removed from the room and did not replenish tea bags. Took 3 times to get it right. Positive side - i love design, location and cleanliness. It is a very challenging time for the hospitality industry to hire the right person for the right job. keep it up good work - Housekeeping. I hope my next visit will experience better service.

Stayed in Fabulous room for 5 nights. Room was spacious and clean, but disappointedly without a view as our room was directly facing the service apartment Oaks Melbourne on Market. Bathroom was big too and a nice pleasure to have a bidet toilet. However, the basin was too shallow and it was difficult not to wet the vanity top after each washing of hands or brushing of teeth. Toiletries came in very small bottles, unlike the jumbo sized bottles that we had enjoyed at our previous hotel in Hobart. Bathtub was a bit narrow for a plus-size person to have a good soak. Great location with tram stops nearby and many eateries around the hotel. Pool is opened 24 hours, great for a relaxing dip or swim after a long day of activities. Service provided by front office and breakfast at restaurant Lollo was generally good and prompt. The only gripe of our stay at W Melbourne would probably be the inconsistent service provided by the housekeeping team. The team seemed to just clean and make up the room but didn’t have the initiative to replenish any empty toiletries bottle. Often we had to call the service line and asked for replenishment. There was once before leaving our room for our day tour, we had explicitly checked that we had switched off the privacy button. However we received en email from the hotel at about 4.30p.m informing that the housekeeping team couldn’t clean our room because the privacy light was switched on. How could that possibly happen when we had already made multiple checks making sure that the privacy light was really turned off?! Then on the next day, we came back to our room after shopping at about 4p.m, thinking to put our purchases in the room and rest a bit before heading out again. However to our rude shock, our room wasn’t tidied up at all. Overall, it was still a good stay due to its convenient location though the housekeeping team still has room for improvement.

I spent 6 nights at Meriton Melbourne in a 1 bedroom suite. The room itself was very clean, tidy and accommodating. Everything I required was in there. It was quite spacious with a large living area and large bedroom. The staff were all very kind and helpful. I would happily stay here again and again. It is in a very convenient location. The only negative was a horrible whistling sound that came through the main door. The only way to prevent it was to open a window in the room. It was very loud and very annoying. I had other friends staying at the same time and the room they were in was the same. Other then that, it was a very enjoyable stay.

Beautiful view. Asked for higher floor room and they did happily did so. Arrived and asked if I could go up to my room for 15 and get changed and if it was okay to leavey car out the front whilst doing so and they happily let me do so free of charge. Valet parking is available at the concierge very nice people. I needed my car numerous times during stay so I opted out of valet parking and just used the south Wharf car park. When leaving the next day I forgot to get my parking ticket scanned at the hotel and went o leave and the car park was trying to charge me one hundred and 12 dollars. So I re parked my car (it was the far end of the car park so a 5 to 10 minute walk back to hotel. I told the young gentlemen my dilemma and instead of scanning my parking ticket he on his own accord walked with me to my car and let me out free of charge. Highly recommended hotel.

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.

This hotel is a hidden gem! The tram is at your doorstop, which takes you straight into the city. If walking is your thing then it will only take you 25 minutes. I was lucky enough to get a room with a view of Albert Park. My room had plenty of space to set up a work station as well as relax. The team on the front desk were welcoming and faciltated a speedy check in and out.

We stayed 4 nights here just before Anzac Day. The was clean, comfortable and with a reasonable price. We had a king sized bed which was a little hard for my wife but fine for me with pillows a little on the hard side but still ok. Bathroom facilities and overall room size were a little small (we had our grandson with us). Bathroom gear like toothpaste, shivers etc were standard nothing special. The coffee pod machine was also ok. Room doors were fairly hard to push open but locking systems etc worked just fine. Surprisingly as we were within the Melbourne CBD, the room was quiet. We didn’t hear that much external noise. Staff were very good and eager to help both at the front counter and in the breakfast area. Breakfast $40 per head was reasonable but did not have the range we are used to getting at other hotels we’ve stayed at. Still it was acceptable. Interestingly our grandson (5yrs) was free for both the room and breakfast. We used the indoor swimming every night and you really couldn’t fault it as the facilities and water seemed clean and there were lots of towels available. Would definitely stay here again.

Good Location right in the heart of Melbourne Lots of good food places around Room was quite nice, some might find it a bit dated though

The hotel is in a great location, with many restaurants, supermarkets and subway stations nearby, which is quite convenient. The hotel is equipped with a parking lot, which is much cheaper than outside. You can get more discounts by becoming a member of the hotel. The front desk can provide conversion sockets for free, and there are front desk staff who can speak Chinese. This is a hotel worth recommending.

After many years of delayed construction we stayed at the Ritz Carlton this past Sunday night. I grabbed a rate of $491 through the Marriott website which is comparable or a bit cheaper than other 5* hotels at the other end of town. The hotel is situated at the western end of the city near the main railway station which isn't the best location in Melb for a luxury hotel. However when pulling into the entrance to have the car valet parked ($75) it's another world. The guys at the entrance were friendly and very helpful. We were escorted to the lifts and whisked up to Level 80 for check in. We were given lots of information about the hotel and facilities and the man checking us in was pleasant and tole us that we were as close to the top on Level 77. The room is spacious with a separate toilet, luggage compartment and big bathroom with bath and a large desk. The views were incredible looking across the city to the east and the bay. Unfortunately our room was a couple of levels above the neighbouring tall building so I could hear the air con all night. As typical of luxury hotels the bed had too soft pillows for my liking and we should've asked for firmer pillows, I don't know why hotels continue to provide such soft pillows. I went to Level 64 for a swim in the shallow pool which was great with incredible views. We met friends and family for drinks in the lounge where the service was prompt and friendly but the drinks are very expensive which is to be expected of a luxury hotel. On the Sunday night near midnight there was a 3.8 richter earthquake in Melbourne but I didn't feel it but my wife said the building moved slightly and I did notice the clock had moved slightly. Breakfast on the long table is fantastic and we thought the breakfast was reasonably priced a la carte only with good selection available. I would stay here again given the right rate but keep in mind the hotel is a tram ride into the shopping and most of the restaurants are up the other end of the city.

The only shortfalls - My room did not service on the first night and requests took more than 20 minutes after second follow up calls. However, I appreciated the Duty Manager organizing the amenities and ensuring my room receives service on the next day. However, the next day I placed a card on the bed to request changed linen. But linen did not get changed, glassware has been removed from the room and did not replenish tea bags. Took 3 times to get it right. Positive side - i love design, location and cleanliness. It is a very challenging time for the hospitality industry to hire the right person for the right job. keep it up good work - Housekeeping. I hope my next visit will experience better service.

I spent 6 nights at Meriton Melbourne in a 1 bedroom suite. The room itself was very clean, tidy and accommodating. Everything I required was in there. It was quite spacious with a large living area and large bedroom. The staff were all very kind and helpful. I would happily stay here again and again. It is in a very convenient location. The only negative was a horrible whistling sound that came through the main door. The only way to prevent it was to open a window in the room. It was very loud and very annoying. I had other friends staying at the same time and the room they were in was the same. Other then that, it was a very enjoyable stay.

Stayed in Fabulous room for 5 nights. Room was spacious and clean, but disappointedly without a view as our room was directly facing the service apartment Oaks Melbourne on Market. Bathroom was big too and a nice pleasure to have a bidet toilet. However, the basin was too shallow and it was difficult not to wet the vanity top after each washing of hands or brushing of teeth. Toiletries came in very small bottles, unlike the jumbo sized bottles that we had enjoyed at our previous hotel in Hobart. Bathtub was a bit narrow for a plus-size person to have a good soak. Great location with tram stops nearby and many eateries around the hotel. Pool is opened 24 hours, great for a relaxing dip or swim after a long day of activities. Service provided by front office and breakfast at restaurant Lollo was generally good and prompt. The only gripe of our stay at W Melbourne would probably be the inconsistent service provided by the housekeeping team. The team seemed to just clean and make up the room but didn’t have the initiative to replenish any empty toiletries bottle. Often we had to call the service line and asked for replenishment. There was once before leaving our room for our day tour, we had explicitly checked that we had switched off the privacy button. However we received en email from the hotel at about 4.30p.m informing that the housekeeping team couldn’t clean our room because the privacy light was switched on. How could that possibly happen when we had already made multiple checks making sure that the privacy light was really turned off?! Then on the next day, we came back to our room after shopping at about 4p.m, thinking to put our purchases in the room and rest a bit before heading out again. However to our rude shock, our room wasn’t tidied up at all. Overall, it was still a good stay due to its convenient location though the housekeeping team still has room for improvement.

Beautiful view. Asked for higher floor room and they did happily did so. Arrived and asked if I could go up to my room for 15 and get changed and if it was okay to leavey car out the front whilst doing so and they happily let me do so free of charge. Valet parking is available at the concierge very nice people. I needed my car numerous times during stay so I opted out of valet parking and just used the south Wharf car park. When leaving the next day I forgot to get my parking ticket scanned at the hotel and went o leave and the car park was trying to charge me one hundred and 12 dollars. So I re parked my car (it was the far end of the car park so a 5 to 10 minute walk back to hotel. I told the young gentlemen my dilemma and instead of scanning my parking ticket he on his own accord walked with me to my car and let me out free of charge. Highly recommended hotel.

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Stayed two nights with 3 of us in a twin room. Had to ask for an extra set of pillows and towels. Room was not serviced at all - despite 3 calls requesting it. Location is great and facilities amazing. The hotel is a bit tired and the lack of attention to basics was disappointing.

A two day getaway in the King Loft left me wishing I could stay longer. The staff at Crown Metropol made me feel welcome and were nothing but professional, friendly and accomodating. It really was a home away from home, a bed so comfortable that a sleep in didn't feel wrong. Gifted a VIP welcome of French champagne and chocolates that continued to another surprise of an immaculately turned down room and more treats the next day left all of Us smiling. The extras and attention to detail was first class with the added benefits of amazing views over Melbourne in a luxurious apartment that my family didn’t want to leave. I haven’t even mentioned the pool and day spa, or breakfast at Mr Hives! Thank you Crown Metropol ♥️♥️

As usual, loved our stay at Quay West. From the moment you walk in the door they are friendly , professional and curteous. Mitchell on reception , as always , made us very welcome. Hotel is situated right on Southbank and ideal for visits to Hamer Hall etc. Rooms are very spacious with balconies and well fitted out. Beds are laid and very comfortable with selection of pillows. Foxtel available on tv. Breakfast is very nice . Plenty of food with a good range. Really good value…especially if you are an Accor member.

The furniture and kitchen equipment are very complete, which is very suitable for small families to buy ingredients and cook back! The room was very clean, in addition to the sound of the heater is a bit loud, next time you have the opportunity to book the same hotel again

The hotel is in a great location, with many restaurants, supermarkets and subway stations nearby, which is quite convenient. The hotel is equipped with a parking lot, which is much cheaper than outside. You can get more discounts by becoming a member of the hotel. The front desk can provide conversion sockets for free, and there are front desk staff who can speak Chinese. This is a hotel worth recommending.