Family Hotels in Ningxia, China

"Great views! Being located in the desert, sand and dust are definitely unavoidable—whenever you open the doors or windows, a layer of dust settles inside, but this is totally acceptable. The hotel offers plenty of activities; we could enjoy one dune bashing session per day of our stay, as well as stargazing at night (though this might vary slightly depending on the package). The dune bashing experience was fantastic, and going at sunset makes it even more breathtaking. The stargazing guide was very responsible and gave a wonderful presentation. However, there were way too many children, and some were too young to sit still, running around and making noise. It was quite dangerous since it was pitch dark, and it also disrupted the stargazing experience for others. The staff member who showed us to our room upon check-in needs better training. He mentioned that the minibar was only free for the first round and subsequent restocking would be charged, pointing to a price list in the room ranging roughly from 18 to 38. But in reality, all drinks in the minibar are complimentary and can be restocked, and the fruit is also replenished daily—all for free. The butler really should clarify this to guests via the messaging group. The butlers in the chat group were fantastic and extremely responsive, with messages answered almost instantly. The staff member who came to light our campfire every evening was also wonderful. There are lots of desert plants around the hotel; it would be a nice touch to add small labels introducing what each plant is. Pick-up from the high-speed rail station and drop-off in the downtown area are both free of charge. The food at the restaurant is just average, though quite decent considering its location in the middle of the desert. Apart from the rather high prices, everything else was acceptable."

"We chose the Kempinski in Yinchuan, and the location is excellent. Across the road are the Ningxia Museum, the Municipal People's Government, the Science and Technology Museum, and the International Convention and Exhibition Center. Daisy checked us in, upgraded our room type, and gave us access to the executive lounge, making the experience truly fantastic. We encountered a small issue with the room, and Daisy resolved it very quickly. The breakfast selection was rich and varied. The executive lounge was excellent; the afternoon tea biscuits were delicious, and the dinner featured a carefully curated menu with comprehensive nutritional elements, both visually appealing and tasty. Staff in all departments were very responsible, and housekeeping service was also great. I would definitely recommend it to family and friends."

"The hotel design is unique and the views are good. However, dining options are limited. The Chinese restaurant's prices are comparable to mid-to-high-end restaurants in Shanghai, so we opted to drive 20 minutes to Zhenbeibao for dinner. The breakfast restaurant was the most disappointing. First, there weren't many options. During the National Day holiday, with a large number of guests, the service couldn't keep up at all. When we asked a waiter to clear a table left by previous guests, the waiter started clearing and then just walked away halfway through. After waiting for a long time, we called another one over. The first one claimed they thought we were still eating, so they just did a quick tidy-up and left. The most frustrating part was the staff at the noodle station, especially a female manager. Her attitude towards guests was very poor; she was extremely impatient with their questions, and several guests, including myself, were spoken to rudely. I understand that during National Day, there are a lot of people and the staff work hard, but basic politeness and a good attitude should always be maintained. In conclusion, as the most luxurious hotel in the area, even during off-peak seasons, the prices are similar to high-end hotels in big cities. Such service truly doesn't match the hotel's caliber."

"Double tickets for Shapotou Scenic Area: The tickets were included, which was very convenient. The hotel dropped us off directly at the scenic area, and we just used the scenic area's own bus 🚌 to get around. Facilities: After comparing with other hotels, we chose Xingxing Hotel because it included both scenic area tickets and meals. Our child could also play in the sand right outside. Environment: I haven't been to other hotels, but we hired an external pick-up/drop-off for our travel photography, and it felt like other hotels would probably be similar. Service: I'm not sure what to say, but the pick-up/drop-off and dining services were decent. We booked the rooms in advance. At the time, there were no twin rooms available, so we booked one room type for one night. The first night we stayed in a family room, and the second night in a twin room. On the day of check-in, I saw twin rooms available online and asked if we could switch to avoid changing rooms. The hotel front desk said it wasn't easy to change the order, and I just thought I didn't want to bother anyone, so I didn't push it. However, when we arrived, it was dinner time, and the front desk only told us that both restaurants were available for dining. So, we had dinner at the nearby B area. The next day, when we went to the A area for dinner, we were told we needed to pay an extra 40 yuan per person. We really wasted 80 yuan. With such a high room rate, the hotel was not at all user-friendly. Bad review. Double buffet dinner: Bad review"

"Traveling by car, I wasn't quite sure about the hotel's parking garage rules. After parking, I went to the front desk to inquire. Geng Wei patiently and thoroughly explained the entrance and exit locations and also informed me about peak parking times. The room had good natural light, and the mattress was comfortable, allowing me to relax well after a day of driving. I'm very satisfied."

"When checking in, the staff member Monica was incredibly efficient and friendly. She even went out of her way to recommend some fun places to visit nearby. The room was clean and tidy, and the bedding was so soft and comfortable, it felt like being wrapped in a cloud. The bathroom facilities were also new, and the toiletries were of good quality. I really enjoyed the tea bags in the room; they had a lovely sweet flavor, and having a huge bathtub was a definite plus!"

"This stay truly exceeded my expectations! It's a beautiful vineyard estate with lush greenery, offering a tranquil and cozy environment. You can cycle and stroll around the grounds, visit the winery, and the atmosphere is simply wonderful. What I'm most incredibly grateful for is that around 10 PM on the night of our check-in, I suddenly felt unwell. However, my partner couldn't leave our young, sleeping child. In a moment of panic, one of the team members in the housekeeper chat proactively offered help. Even more remarkably, the manager immediately drove me to the hospital for treatment, accompanied me through all the examinations, and stayed with me until past midnight. I'm truly, incredibly grateful. The room was clean and comfortable, with thoughtful amenities. But most importantly, the staff here are genuinely warm and helpful. The manager extended a helping hand when a guest needed it most, acting like family even though we're not. It's truly difficult to encounter such an unexpected situation when traveling, but thankfully, the manager and housekeepers were so warm and helped me through it smoothly. As a guest, I highly recommend this place to anyone visiting Helan Mountain. It was a truly warm and special accommodation experience. My sincere thanks again to everyone at Dayuezhiye, Helan Mountain. Thank you all, and I wish you all a smooth and increasingly better life!!"

"An excellent experience! Facilities: Super new! The space layout is well-designed. We could step out and play in the sand immediately, and even watch our children playing from the room. Coupled with the complimentary fruit, it created a perfect afternoon tea time. The family room also had separate facilities for the toilet, shower, and walk-in closet. After stargazing at night, we could let the children sleep first, and then continue with our washing up without disturbing them. Service: Very thoughtful! Every staff member was enthusiastic and positive. When we were rushing to see the stars at night, the Chinese restaurant staff, worried that the dishes would take too long and we'd miss it, brought a bowl of noodles for our child from the Western restaurant's buffet, ensuring the child was fed first. It was incredibly considerate and thoughtful. Entertainment: Sand everywhere! Whether exiting through the main door or from the balcony, literally every ten steps you could find sand to play in! We received complimentary rides on the desert buggy and horse feeding. The children also enjoyed the UTV, which was thrilling and fun! On the dunes, we'd occasionally see handsome men and beautiful women galloping on horseback (they were really running), which made us quite envious. Stargazing: We could see a sky full of stars, and even the Milky Way, right from our balcony. Stepping out onto the balcony and over the dunes would likely offer an even clearer view. We had high expectations, so the hotel recommended a partnered deep off-road stargazing team. The team was very professional, offering 1-on-1 service. They picked us up at 8 PM to take us to the camp for stargazing. That night, we successfully saw the center of the Milky Way and shooting stars – perfect. Architecture: Worth a separate mention, it was incredibly photogenic. The white architecture against the blue sky was unbeatable. Cleanliness: Very clean. We constantly saw staff members sweeping sand from the paths. This was truly impressive!"

"The hotel's overall interior design is luxurious and grand, with both public areas and rooms exuding a high-end feel. The breakfast was pretty standard overall, but the mutton noodle soup with minced meat was exceptionally delicious and highly recommended. The staff were very welcoming and helpful, and the overall service experience was quite satisfactory. However, there were two minor regrets: first, the hotel does not provide children's shampoo and shower gel, so family-friendly details could be further improved; second, the Executive Lounge Happy Hour ends at 8:00 PM, which is a bit early. We arrived at the hotel rather late that day, and by the time we got there, only a plate of cabbage, desserts, and drinks were left, with virtually no hot mains or staple foods available, which dampened the experience somewhat. Overall, the hotel's hardware and service are great, but there is still room for improvement regarding the Executive Lounge dining hours and amenities for families with children."

"The hotel is easily accessible by car, making it very self-drive friendly. It's located within the Jinsha Hai Resort area and the service is incredibly attentive; they're always there when you need them. They offer a shuttle service and even have a personal butler group chat where you can just mention any issue and it's taken care of. They even upgraded our room for free! It's perfect for families with kids as you step right out of your room into the desert, ready to play anytime. Each room also comes with sand-digging tools, and they even provided complimentary snacks and drinks. The scenery is truly beautiful. The bathroom doesn't have a separate shower and is a bit small, but that's understandable given its desert location. The room has both floor heating and air conditioning, so you don't have to worry about getting cold at night. On the other hand, breakfast was quite average; it was a nine-grid bento style and not very tasty."