TengolHotel
Zhongwei21.23KM from city center
4.6/5Outstanding213 Reviews
Dear Mr. Chen Pinzu and the management of your hotel:
I am very happy that after the Desert Star Hotel, there is another shining hotel star in the Tengger Desert. With great expectations, I drove to your hotel despite the heavy snow on the weekend. The cruel reality made me have no idea about the so-called luxury. I feel disappointed and worried about the prospects of domestic brand hotels. Although the package price of 1699 in the off-season is very affordable for this location and the product positioning of the hotel, if the quality is lost due to the off-season, although it will gain some customers, everyone I'm afraid I won't recommend other friends to stay here again. I originally wanted to leave the negative review behind, but after seeing the dismal 4.6-point online review, I might as well endure it and share some personal opinions and stay experience below. First: Since the position of housekeeper has been set up, it should be used more, establishing a connection between guests and the hotel through personal image, welcoming guests from afar like friends, providing personalized services, just simply forwarding some edited in advance I even checked out and didn’t know who Xiao Gouqi was, and I didn’t make a return visit after checking out. I felt like my stay was over. Second: There is no one to guide you when you arrive at the store. There is a parking area next to the check-in lobby. If you open the door and try to enter, you will be told that it is an employee parking area. Since it is internal, you should close the door so that guests cannot see it. Park in the outer area. No one will come to help you in the end. In short, everything is self-help in the off-season. The check-in process was even more outrageous. The three front desk employees were wearing various down jackets. It shouldn't be difficult to either increase the temperature in the lobby or provide uniform down jackets. The most surprising thing was that a female employee at the front desk was checking in other guests. In the process, he actually got angry at the boy next to him because he didn't log in to the public security system. This was so surprising. As an adult, you should first manage your emotions. Third: In the left toilet room of the Chinese restaurant, who is the smart one who designed the urinal? I sit on the toilet and bend down a little to taste the smell of the toilet. It can be like a urinal in the Huanghe Suji Gourmet Restaurant. Wouldn't a toilet room be better? Fourth: The room was very hot. The strawberries and blueberries garnished on the desserts were almost wilting and the format needs to be adjusted. Fifth: Since the tours cannot be carried out on the day of check-in, should the hotel consider extending them? Some activities or other alternatives, instead of just telling you that you can’t play, and since fireworks are allowed to be set off, help us to set off, at least prepare some windproof lighters, waste a lot of time lighting them, the amusement facilities can be played the next day , Motorcyclists are almost paralyzed by the cold. Please prepare some gloves for guests in the future. Sixth: Pay special attention to this. According to relevant food hygiene requirements, the temperature of high-risk food refrigeration refrigerators is between 0-5 degrees. The small refrigerators for preserving fresh milk next to the coffee machine in your hotel's breakfast room are 3.2 degrees and 6.3 degrees. The temperatures were inconsistent and one of them was even overheated. When I opened it, I saw that the frost inside was more than 1cm thick, indicating that it had not been cleaned for a long time. The most important thing was that during the meal, there was a fruit fly corpse on the fried dumplings. A waiter said simply I'm sorry that others know nothing. Shouldn't this be reported? What if I ask for compensation according to the Food Hygiene Law for eating foreign objects? Seventh: Although it is off-season, the chairs and cushions next to your swimming pool are all piled up in a mess. It is too ugly. I want to take a photo and have to arrange them neatly so that the management cannot see them. Eighth: It’s also a high-end hotel room TV. I don’t want to say that TCL is not worthy of it. Let’s add a retractable stand to the TV. To watch TV, you have to sit on the small couch to watch TV. We have four people in two rooms. I sit in my room and watch TV. I can’t even squeeze into the small couch. The number of words is probably not enough. Alas, I hope you can manage it well. If I have the chance to visit again, I will definitely leave a negative review.