Posted on Jun 7, 2026
Anonymous UserI rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan.
I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range.
Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium.
However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available.
At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters.
What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH.
When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation.
Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change.
This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated.
After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment.
My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range.
If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking.
For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning.
The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.
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Price per night from:SGD 94
Posted on Jun 18, 2026
Anonymous UserConsidering the park and hotel have been open for 30 years, I found the facilities and cleanliness to be very well-maintained. The park layout is excellent, offering a peaceful atmosphere with spacious, beautiful European-style streets that feel authentic rather than artificial. There are small activities throughout the day, which adds to the experience.
Dining and Park Amenities
While restaurant options within the park are somewhat limited, the prices are quite reasonable. Since we visited in June, the park wasn’t too crowded, so we didn't have to wait in lines for any attractions. The park is well-equipped with convenient amenities, including self-service laundry, a Lawson convenience store, a drugstore, car rental services, and even a pet hotel.
Pro-Tip: Download the App
I highly recommend downloading the official Huis Ten Bosch app. It provides helpful walking navigation around the park and a convenient schedule to keep track of various activities and events.
Hotel Amsterdam Experience
We stayed at Hotel Amsterdam, and I highly recommend staying at one of the park’s official hotels. The rooms are spacious, and a unique touch is the built-in water purifier, so there is no need to buy bottled water or head to the hotel lobby to refill. Additionally, you do not need to pay for a second-day park ticket, as the hotel provides them at check-in. Note that parking is 2,500 JPY per day, but staying at the park hotel allows you to offset this cost.
Tips for Families and Extras
Height Requirements: Be aware that many attractions require children to be at least 90cm or 100cm tall. This isn't clearly stated on the official website, though there is an indoor facility suitable for infants.
Transportation: There is a shuttle bus, but it runs every 20–30 minutes.
Onsen: There is a public bath (800 JPY/person) or a private family bath (2,700 JPY/hour, requires reservation).
Activities: Some additional facilities, like the tricycle rentals, require an extra fee (3,000 JPY/hour).
Overall, this was a fantastic experience. I highly recommend it for those looking for a relaxing and well-planned getaway!
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Price per night from:SGD 202
Posted on Feb 21, 2026|Standard Twin Room
FlightSeekerThe hotel is decent for a one night stay. Though I would describe the interiors of the room as pretty retro and dated in the 90s. The hotel staff are very warm and friendly, and the room is clean. It’s acceptable for a short stay. The hotel is only a stone throw away from Huis Ten Bosch’s entrance where you need to get your tickets. And you can return to the hotel via the back gate. There’s a Lawson near Huis Ten Bosch’s entrance as well. I would say it’s probably a 3 minutes walk. Carpark is available directly in front of the hotel, with charges at 1000¥ per night. There’re carpark wardens to guide you. Would return for a fuss free stay if I were to visit Huis Ten Bosch again.
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Price per night from:SGD 80
Posted on Oct 10, 2025
_M1355235****
It's located on a pretty steep hill, and there isn't much commercial activity around. You'll need to take a bus to get into the city center. There's a bus stop right outside the hotel, conveniently named after the hotel itself. Make sure you get off at that stop; getting off even one or two stops earlier will mean a steep climb.
It's not far from the summit of Mount Inasa, and there's a direct bus. If you miss the bus after enjoying the night view, a taxi back to the hotel is only about a 5-minute ride and reasonably priced.
The hotel's own free rooftop observation deck is absolutely amazing, and enjoying a drink and the night view in the lounge is also very pleasant.
There's a shuttle bus service from the hotel to Nagasaki Station.
There's also a hot spring (onsen).
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Price per night from:SGD 70
Posted on May 5, 2026|Queen Room-Non-Smoking
Anonymous UserThe room was fantastic! The lobby was also very bright, and there's an outdoor area with a great view. The open-air onsen on the top floor was absolutely amazing, super clean, and incredibly relaxing! The hotel is right above Chinatown, making it very convenient for getting around.
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Price per night from:SGD 99
Posted on Apr 26, 2026|Double Room
蔡瓜The location is fantastic, very convenient for getting around, right by the 'Ohuraigashi Station' tram stop. The surrounding area is also very pleasant. The room isn't large, but it's perfect for two people, well-equipped, clean, and the bed and pillows are comfortable. The front desk staff are polite, efficient, and speak English. There was no additional accommodation tax to pay upon check-in.
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Price per night from:SGD 40
Posted on Apr 19, 2026|Smart Single Room- Single Occupancy
Guest User
This is a great hotel, conveniently located near Chuo-bashi (Central Bridge) and Nagasaki Station, with easy access to public transport. The hotel facilities are excellent and comprehensive, including a washing machine and dryer, a large public bath, breakfast service, and a bar. The 3rd and 11th floors offer panoramic city views through their floor-to-ceiling windows. The service is also superb, truly impeccable. One thing to note is that disposable slippers are not provided, so you'll need to bring your own.
However, there was one significant issue: my room had a strong body odor smell, and the entire 9th-floor hallway smelled the same. Even opening the window didn't get rid of it, and the air freshener provided by the hotel didn't help either. Perhaps I was just unlucky.
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Price per night from:SGD 54
Posted on Jan 13, 2026|Standard Twin Room - Non-Smoking
Enrique Moya17min walk from Hakata JR train station. Facing the very tranquil Naka river. Entry to building and room is by following email instructions and QR code and is easy.
Room clean, everything in its place. Beds & pillows comfortable and clean. Everything works- including ironing board with iron, hairdryer, all kitchen amenities and tv (local channels).
We awoke to blue skies and the peacefulness overlooking river is beautiful to experience. Absolute silence as there are no roads nor crowds.
A very pleasant stay.
PS: only one issue - during the night, there was a periodic doorbell ‘ding-dong’ which unfortunately woke me up 3 times. It wasn’t our room, I even went out door but could not identify origin. I am a light sleeper, but the rest of the family slept thru it.
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Price per night from:SGD 79
Posted on Jan 8, 2026|North Building Standard Room
BoganThis hotel boasts a wonderful location in a picturesque part of the city, right next to Glover Garden. It's the only hotel here, and it's truly magnificent. Housed in a meticulously restored historic building, it features modern amenities and offers stunning bay views. Everything you need for a comfortable stay and pleasant strolls around the area is here. The rooms are spacious with luxurious interiors and comfortable beds. Every detail has been thought of, from the coffee machine and bathrobes to all the toiletries. Getting here might be a bit of a trek, as the hotel is on a hill, about a 10-15 minute uphill walk from public transport stops. However, this is more than compensated for by its incredibly quiet location, free from bustling traffic and crowds. I'd like to give a special shout-out to one of the hotel staff, Peiyun Lin! She is an exceptional professional with excellent English (she's from Taiwan), gracious, and competent – an ideal employee. She responded instantly to our problem when we found a large cockroach in the bathroom! She arrived quickly with special products to treat the area. If only there were more employees like her! Thank you!
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Price per night from:SGD 250
Posted on Apr 14, 2026|Twin Shower Room
Guest UserLovely new hotel. Full suite of amenities, loved the wooden bed stands and large beds. Had a very comfortable stay here and would love to be back.
It's just a little bit in the middle of nowhere ie not near town.
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Price per night from:SGD 120