Posted on Aug 2, 2026|Chuoden Japanese Esetern Style Room with Hot Spring Open Air Bath Non smoking
_Miss_Koo_Location: The hotel is situated at the foot of a mountain in Satoyama, a considerable distance from JR Matsumoto Station. However, it offers a unique charm with panoramic views of Matsumoto Castle from the hillside.
Transportation: Unless you're driving or taking a taxi, here are your options: 1) The hotel provides a shuttle service to and from JR Station. There are two morning departures at 9 and 10 AM, passing by Matsumoto Castle before heading to JR Station. Return trips are at 4 and 5 PM. The pick-up point is at the temporary parking area to the right of JR Station Matsumoto Castle Exit (not a bus stop). 2) You can take the Meigahara Onsen bus line from the bus terminal downstairs at Alpico Plaza, opposite the temporary parking lot of JR Station, and get off at Fujii Station. You can find the bus schedule on Google Maps.
Service: There are English-speaking staff at the front desk, but no Chinese speakers. Simple communication is not an issue. The service was impeccable.
Dining: The breakfast is a buffet style with both Japanese and Western options, very extensive and delicious. There are also welcome drinks, including ice cream, juice, coffee, hot tea, and even draft beer! P.S. There are not many dining options near the hotel, so you might want to eat near JR Station before returning to the hotel, or dine at the hotel.
I booked one of the few rooms with a private onsen. Soaking in the hot spring while enjoying views of the Northern Alps was incredibly relaxing. The hotel also has a large terrace, perfect for enjoying a drink during the evening 'blue hour' – truly one of life's most comfortable moments.
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Price per night from:IDR 5,299,373
Posted on Feb 12, 2026
Waterboii
It was a really lovely stay but communication with staff was rather difficult. Overall a lovely hotel with great service to ski resorts but please not there there are no convenience stores or services around the property. Food however on site was amazing! Love the bus schedules to the different ski resorts!
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Price per night from:IDR 2,515,002
Posted on Feb 12, 2026|Twin Room Smoking
Ekaterina CheThe hotel is nice, from the station about 10 minutes walk almost in a straight line, wake up. The room was originally wrong, it was reserved for smokers, even though we don't smoke, the room was given the appropriate one, the smell in it was just not very good, like for those who don't smoke at all, it started already on the floor.But the staff, fortunately, were able to find us a replacement for a non-smoking room, yes, less, yes one big bed instead of two, but with stunning mountain views and a coffee machine. The breakfast at the hotel is just as great, the cuisine is Japanese, diverse, there are many drinks, including fresh juices, many desserts.
non-smoking measures, yes, less, but one large bed instead of two, but with stunning mountain views and a coffee machine
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Price per night from:IDR 994,799
Posted on Feb 5, 2026
Guest User
Located in the heart of Shibu Onsen, Kokuya is a traditional Japanese inn that has been operating for over 400 years. It's the only inn in the area with its own six different 100% natural hot spring baths, featuring eight public baths and ten rooms with open-air hot springs. It has been passed down through 16 generations. Furthermore, the central area of Shibu Onsen boasts a 1300-year-old hot spring town with nine public onsen (hot spring baths) for hotel guests and residents. The ninth onsen is the largest, featuring a golden bath and a sauna. Next to it is a hot spring shrine and foot bath, right next to Kokuya.
Kokuya's hot springs are rich in minerals, beneficial for improving muscle, joint, and skin problems. A free shuttle bus (approximately 3km) takes guests to Jigokudani (Hell Valley) to see snow monkeys and enjoy the hot springs. A free shuttle bus connects to the train station, and freshly cooked onsen eggs (100 yen each) are available at the inn's entrance. The hotel boasts a clean and elegant interior with maze-like corridors and wooden staircases. There are dedicated luggage handlers (three floors in total), creating a perfect setting for a period drama, reminiscent of Yubaba's old house in Spirited Away…
The hotel also offers traditional Japanese kaiseki dinners with over nine dishes. Ingredients are freshly delivered from Nagano. The menu changes monthly according to the season. Vegetarian options are also available (please inform us in advance).
All guest rooms are designed in a traditional Japanese style, featuring Japanese-style bedding and a bathroom with a sink, TV, safe, refrigerator, towels, and yukata. Ten guest rooms have private outdoor baths. The hotel is surrounded by several temples of varying sizes and different springs nestled in the mountains. The water temperatures of these springs vary, with the highest reaching 56°C. Municipal water supplies are provided to each household. Several bridges connect the two sides of the river in front, including a red-painted bridge that resembles a scene from Spirited Away. I suspect that Miyazaki Toshiro may have drawn inspiration from this place… A very nice hotel and hot springs; the staff are polite and attentive.
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Price per night from:IDR 3,269,769
Posted on Aug 30, 2026|Standard Twin Room-Non-Smoking
Ling o_O
The location is a huge plus, right opposite Nagano Station's Zenkoji Exit. The room was clean and tidy, and the bedding was soft, so I slept really well. My only minor gripe is that the AC vent was directly over the bed, and the airflow was strong and hard to adjust. It made my trip very convenient, definitely recommend it.
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Price per night from:IDR 1,168,156
Posted on Aug 3, 2026|Standard King Room With Garden View
JiaowoJzongOverall, this was a rather disappointing hotel stay.
Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned.
After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself.
At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory.
The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited.
The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling.
Considering all these experiences, I will not choose this hotel again in the future.
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Price per night from:IDR 4,747,300
Posted on May 21, 2026
Guest UserThe room was a bit old but well-cleaned. Unfortunately, when I checked in, only smoking rooms were available, so there was a cigarette smell in the room. However, the staff was helpful and provided a scent spray. The breakfast was delicious and very diverse – I was really impressed! There's parking available next to the hotel for 750 yen per night.
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Price per night from:IDR 698,760
Posted on Apr 11, 2026
Guest User
This hotel is definitely one for the bucket list! The service is excellent, and the food is delicious. They also offer a shuttle service to Karuizawa Station, with a polite driver and soft music playing in the car. My only minor complaint is that the hotel doesn't provide bicycle rentals, but you can easily find rental shops nearby.
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Price per night from:IDR 6,451,527
Posted on Aug 19, 2026|[Smoking] Single Room
Guest UserThe hotel's location is excellent, very close to Matsumoto Station, and there are many restaurants nearby. It's in a lively area but just far enough away not to be noisy. There's a popular cafe nearby; we went early the next morning to get a number. It's trendy but reasonably priced, and the coffee was really good. We stopped in Matsumoto briefly after hiking Kamikochi and before heading to Karuizawa. We'll definitely come back to properly experience this great place next time.
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Price per night from:IDR 1,269,503
Posted on Jul 22, 2026|West Wing Twin Room Non Smoking
Guest UserThis hotel is super close to Karuizawa Station, just a 10-15 minute walk away. They also have a shuttle bus, so getting around is really convenient. While the room facilities are a bit older, they're well-maintained. For Japan, the room size is actually quite spacious. The hotel grounds are beautiful and quite extensive. Plus, they have a free and very comfortable hot spring!
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Price per night from:IDR 2,571,009