I stayed in a 24sqm room, and I thought it was decent, not small at all. There was enough space to open my luggage. Breakfast is served on both the 22nd floor and the 1st floor. If you want the set menu on the 22nd floor for the next day, you can reserve it in advance. The hotel staff were friendly. The hotel shuttle goes directly to the airport, but there was no shuttle due to heavy snow. Also, shuttle tickets can only be purchased on the day of travel, not in advance.
A traditional Japanese hotspring resort with excellent view and great breakfast. Staff are polite and friendly. The public hotspring has a wonderful view.
My overall experience during this stay was very satisfying.
The hotel's location is excellent, close to the Hakodate Morning Market, making travel incredibly convenient.
The room was spacious, clean, and well-maintained, ensuring a comfortable stay throughout.
The front desk and all staff members were very friendly and professional, always patiently assisting with any issues.
Breakfast offered a wide variety of choices and tasted great.
Overall, it offers great value for money and is highly recommended. I would definitely choose this hotel again when I revisit this city.
Hotel near Nakajima Park,Sapporo30.3% of visitors choose this area
GGuest User2026.01.07
SUCH AN AMAZING HOTEL!! Coming from an airbnb in tokyo to here is an absolute 180 degrees change. We just book the standard twin room but it is quite spacious and very clean!! And the toilet is very spacious using the bathtub is alsoo veryy nice!! The staff is very very nice and when they notice from my passport that it is my birthday they kindly offer to decorate my room. Above all the hotel is just RIGHT BESIDE the station so it is very convenient. PLUS POINT that the hotel is absolutely GORGEOUS in the winter per my pic below. All in all WOULD DEFINITELY stay here again!
If you're not someone who's okay staying in a hostel, do NOT book this Four Points series.
The service was very good, and their English was also perfectly fine.
The room and bathroom were tiny. I couldn't even wash my hair when showering because water splashed everywhere, completely soaking the floor in front of the toilet.
The toilet had a foul smell, and the drainage was slow. I had to keep the exhaust fan on 24/7. The strong fan setting was noisy, and the low fan setting meant it smelled terrible by the next morning.
The air conditioning temperature was hard to control, and the duvet was thin, so I slept very cold.
I arrived late at night and only stayed one night. Turning left when you exit the hotel leads to Aeon (a supermarket).
It's close to the station. After 0:00, you have to press the intercom downstairs to have the front desk open the door.
The room was quite clean, and while the facilities were a bit old, I was prepared for that. Room service was very prompt, and the front desk staff were incredibly friendly and kind, granting us a late checkout until 12 PM. The complimentary water they sent was a generous touch. However, the humidifier was really ineffective; it didn't increase the humidity and only blew out hot air. I hope they can replace it. I can't comment on breakfast as it wasn't included. The hotel is very close to the JR station and conveniently located next to two department stores, making dining easy. Since the hotel is quite old, it's a good option for a transit stay. When we left, a young lady at the entrance helped us call a taxi, and her attitude was excellent. If they could renovate the hardware, this hotel would be perfect.
The hotel can be accessible if you ate taking the airport bus, the bus stops right at the back of the hotel. The hotel is directly connected to the underground walkway in sapporo so you dont have to worry about heavy snow or rain. The breakfast offers a wide variety of food choices and you can choose from either the intl buffet or the traditional japanese restaurant. We had a pleasant stay at the hotel.
The room isn't very spacious; we had to move the table to lay out the futons. The air conditioning wasn't particularly warm either, which might be due to the room's size or how old the decor is. Plus, the futon bedding set had a hole in it. The breakfast and dinner buffets offered limited choices, which felt like a downgrade after staying at Toyako乃之風 (Nono Kaze). On the upside, the hotel's exterior environment is quite nice, and of course, the onsen (hot spring) is fantastic – that's why everyone comes here! There's also a small shopping area at the hotel, and on the same floor, there's a gachapon machine where I got my favorite capsule toy.
The hotel boasts an excellent location, being close to JR station and within walking distance. It's right by the sea, with a seafood market just below, which makes breakfast convenient. There's also a convenience store nearby. The rooms are clean and tidy, with complete facilities, and offer beautiful sea views from the windows. The front desk service is great. My favorite part was the public indoor and outdoor onsen on the upper floor of the hotel, where you can soak while enjoying the sea view. Even the lounge area offers sea views – it's fantastic! Highly recommend this place! 👍
Traveled with friends and we were very happy with the hotel; it was conveniently located for getting everywhere. Hakodate's million-dollar night view is definitely worth seeing. The hotel is also very close to Hakodate Station, and the onsen was great – a really comfortable stay.
Amazing
475 reviews
9.5/10
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GGuest UserVery very good! The photos are very nice, the breakfast in the restaurant is also delicious, and any photos you take are very good. You can get a yukata after checking in. We didn't know we could choose our favorite yukata until the last day, so we didn't take any photos. Other than that, it's very good, the attitude is also very good, it's worth choosing.
SSuiranshijingshenbingdanshimeiguanxiA truly pleasant stay! The hotel is conveniently located, just a ten-minute walk from Sapporo Station, and the surrounding area is quiet. Although the room wasn't spacious, it was well-designed, with comfortable bedding and excellent soundproofing. The front desk staff spoke fluent English, were very friendly and welcoming, and proactively offered advice on city transportation. The breakfast had a wide variety of options, with a good mix of Japanese and Western dishes, and I especially recommend the freshly prepared hot food. The hotel as a whole was clean and tidy, and the facilities were well-maintained. It's a highly cost-effective choice for both business trips and city sightseeing. I would definitely consider staying here again on my next visit to Sapporo.
GGuest UserI highly, highly recommend this hotel! It's located near Goryokaku Park, easily accessible by tram from JR Hakodate Station. This area is quite central, with museums, shopping malls, and plenty of great food options nearby – there's even a super delicious soup curry place! A Lawson and 7-Eleven are less than a minute away, and it's also close to Yunokawa Onsen.
I recommend this hotel for a couple of reasons. First, the room was exceptionally clean and spacious. I stayed in a king-size room by myself, and it felt more than ample; I could easily fit several suitcases without an issue. Second, the staff's service attitude was excellent – very polite and courteous. I had a meeting in the morning and requested that the cleaning staff not disturb me during that time. Throughout my stay, no one ever knocked on my door; they quietly cleaned the adjacent rooms. Later, when I returned from sightseeing in the evening, I found a bag of fresh toiletries hanging on my door!
I was so touched! They were considerate enough not to disturb me by knocking, yet also made sure I had new bathroom supplies.
I was deeply impressed by the hotel's service and thoughtful consideration! This was truly the most satisfying hotel experience of my Hokkaido trip. The price was reasonable, the cleanliness was impeccable, and the staff were warm and polite.
Next time I visit Hakodate, I'm booking this hotel directly.
GGuest UserWe had a really fantastic time at Lake Shikotsu Tsuruga Resort which was a once in a lifetime experience for us. The area is beautiful and the spa has everything you need for a fantastic and relaxing stay. We stayed in a Premier Suite and the rooms are fantastic - fully equipped and spacious with all amenities, and a fantastic private Onsen to relax in.The staff at the spa were extremely friendly and helpful, and attentive to all of our needs. We'd love to come back some time and would highly recommend!
GGuest UserLet's start with the room:
The room was incredibly cramped, like a shoebox. There was absolutely no space for a large suitcase, and anyone weighing over 80kg would find it difficult to even turn around. This was completely inconsistent with the 20.9 square meters advertised on Ctrip.
Regarding the hotel's price:
I paid a price that could afford a stay at a Banyan Tree resort in China, but what I got felt more like a school dormitory. The standard was far below 3-star, akin to a budget motel. I booked a twin room, only to be informed it was for single occupancy. To add a 15-year-old child, they demanded an absurd extra charge of 16,300 JPY – a complete rip-off! There are many other hotel options available right outside Hakodate Station. This place is genuinely a scam. The front desk staff were also unprofessional; they even tried to overcharge us for breakfast.
Finally, the facilities:
Bottled drinking water was not provided in the room. Guests had to take a communal carafe to another floor to get water. There was a dryer available, but it was pay-per-use and didn't seem cheap.
In summary, I will absolutely never stay here again when visiting Hakodate, nor would I recommend it to other Chinese travelers.
AAI-KimiThis is *the* must-stay hotel in Shiretoko, hands down. I discovered it through a COCOGO Travel video on Bilibili, and its serene, tranquil, and natural vibe instantly captivated me, making me determined to visit.
Shiretoko in summer is all about forests, hot springs, lakes, wild brown bears, and Ainu culture. Here, everything lives in elegant harmony with nature, allowing you to experience its magnificent landscapes firsthand.
The hotel's decor beautifully reflects the local culture. They offer complimentary ice cream and an open bar with free-flowing drinks. Both breakfast and dinner feature carefully selected local ingredients; while portions aren't huge, they are incredibly refined and exquisite.
From the hotel's onsen and authentic Finnish Löyly sauna, you can gaze out over the Shiretoko mountains and the Sea of Okhotsk. The breathtaking views are sure to lift your spirits and leave you feeling refreshed.
GGuest UserA truly outstanding, authentic Japanese-style resort hotel. The service is impeccable, and the setting is breathtaking. Its rare courtyard is simply a magnificent garden. What truly stood out was the service; you could genuinely feel the sincerity, attentiveness, and proactive care from the staff.
WWingStefanieThe room was very spacious. Dinner and breakfast were already set up, though there were slightly fewer hot dishes. The hot springs were very comfortable; the whole town smelled of sulfur, and my skin felt smooth after soaking. It's about a ten-minute walk to the Bear Ranch, passing what seemed to be the central convenience store, 7-Eleven. Since it was close to a holiday, many shops were closed, making it a good spot for a relaxing hot spring retreat. For scenic views, Lake Toya is more highly recommended.
LlulukalinThe room was quite spacious and even had an induction cooktop. Both the hotel and the room were clean, even though the facilities weren't brand new. The hotel lobby was beautifully decorated for New Year's Day, which was when I visited. I especially want to mention one of the front desk staff, a ********* lady. She was incredibly warm, spoke so nicely, and was super accommodating – really went above and beyond. The hotel also has a large public bath where you can relax. The breakfast spread was extensive, and you could even make your own seafood rice bowl.
TThe 11 years old travelerWe had a wonderful stay at Protom International Hokkaido, and it became one of the most memorable parts of our trip.
The hotel kindly surprised us with a complimentary upgrade to the Junior Twin Suite, and the room was incredibly spacious, clean, and comfortable. We were so happy when we entered the room — it felt bright, modern, and very relaxing, especially after a long day of travel.
What touched us the most was the kindness of the hotel staff. Everyone was polite, warm, and always ready to help. Their hospitality made us feel truly welcomed, not just as guests, but like friends.
We are very grateful for the upgrade and the wonderful service. This stay made our Hokkaido trip even more special. We will definitely choose Protom International Hokkaido again next time.
Highly recommended. ( sorry about only the photos of the key)
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