Environment: Since it's a newly opened hotel, the environment is exceptionally good. It's very close to the airport, about 1.9 km away, and a tuk-tuk ride costs around 100 rupees.
Service: The service in India is excellent, really top-notch overall.
Hygiene: The hygiene conditions are also superb, very clean, and the breakfast is delicious. I think it's very good.
Hotel near Colaba,Mumbai12.5% of visitors choose this area
GGuest User2026.01.18
It was a wonderful stay overall. The rooms are on the smaller side, but the service is excellent and the location is great. I was surprised that, on two separate occasions, different employees approached me to confirm whether I was an in-house guest. I’m not sure if this is standard practice for all guests, but it did catch me off guard, and made me feel uncomfortable especially given that this is a well-known international establishment. That aside, I would definitely recommend the Taj. Beautiful Christmas decorations!
WiFi signal in room 626 cannot use for whole my staying even duty manager tried to fix second times, including phone signal still not using when I am in the room but I am outside the hotel everything is normal.
Then I moved to other room 669, WiFi and phone signal are better but not stable.
All staff are very helpful with nice hospitality.
Excellent hotel
Best location you can get food around the area
Goofd restaurants and street food too
Very very clean and spacious rooms.
Service was an excellent
TEJAS helped us a lot
Best part was he let us check in so early in the morning. Its really appreciated.
Thnk you so much
We really enjoyed and will come again
It was a great experience. The restaurants are nice albeit you need to be sure if you like the authetic flavours from South Indian cuisine. As the paneer dish tasted a bit bitter due to different spices used in South Indian cuisine. Overall, great hotel and it is a peaceful to be in the large high ceiling lobby.
We checked in at 1am in night and before that we had a word with someone from hotel that can we check out at 3pm next day as we will be leaving 3pm, that time the staff said that okay you come down here and then we settle things up for you. Once we reached here, they totally denied that they wont be able to help, still we understood their things we told them atleast provide a place for keeping our luguage to which they certainly provided us. Once we were back to hotel and asked the reception guy that if he can provide us a room for 1 hour as we wanted to rest and we were ready to pay for the same to which he totally denied that no we dont have a room when entire hotel have so ***y vacant rooms. Atleast hotel ***agement should have basic hu*** decency to gove their guest the most memorable stay instead of spoiling the trip.
Pathetic experience. Also they dont have basic eminity of dustbin in the rooms, their health faucet was broke, they don't even provide basic toiletries also.
After few minutes we again went to him and asked him what will be the charges for 1 hour and he asked for Rs.600 and we booked this hotel for a days in 850! Comm'on guys like seriously?
Won't ever recommend this hotel as the reception guy is not at all helpful.
The hotel boasts several dining options, including an all-day dining restaurant that offers a delicious array of international and local dishes. The breakfast buffet is varied and satisfying.
54 reviews
7.5/10
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9,3/10
Great
BBharat61I stayed at The St. Regis Mumbai for two nights last week and had an excellent experience. The check-in process was efficient, and the staff maintained a high level of professionalism throughout my stay. The room was spacious, impeccably clean, and offered an impressive city view. Housekeeping was consistent and attentive, ensuring everything was in order without needing to request anything.
Although I did not try the breakfast service, I did visit the bar on the 37th floor, which was a highlight of the stay. The night views from the top were outstanding, and the atmosphere was refined yet vibrant. The service team at the bar was attentive, and the overall experience made for an enjoyable evening.
Overall, The St. Regis Mumbai delivered a high-quality stay with strong service standards and a well-maintained property. I would highly recommend it for both business and leisure travel.
BBhavya VaghasiaIt was a great experience. The restaurants are nice albeit you need to be sure if you like the authetic flavours from South Indian cuisine. As the paneer dish tasted a bit bitter due to different spices used in South Indian cuisine. Overall, great hotel and it is a peaceful to be in the large high ceiling lobby.
EElena KrvWe stayed for one night before a cruise.
The hotel is tired, but cozy. The windows overlooked the neighboring building, so it was quiet. We were able to sleep well after a sleepless night the night before due to the flight. There is a dental kit in the bathroom, a tea set and water in the room.
The breakfast is unusual, but you can choose something suitable.
Everything that was cheaper at the time of booking looked much sadder from the photos.
Very convenient location. We walked around all the sights, Churchgate station is nearby, from where you can get to the Dhobi Ghat laundry and the Dharavi slums.
The only thing I didn't like was that when we entered, they almost snatched our suitcases and hands from us to carry them to the room, although we resisted, and when we were taken to the room, we gave 100 rupees, the porter looked at us as if we gave him 1 rupee. We did not need his service and did not withdraw money in principle.
GGuest UserEverything is excellent except system of not giving invoice of room rent for 3 days
Hotel people were adament that for room rent only trip.com will give receipt
So this thing never happened in any of hotel. They will give bill even if hotel is booked by trip.com
Person stay in hotel he should be given bill by hotel only
EEnkokoThere weren't many restaurants nearby, so we often had dinner at the hotel.
The hotel staff were all very kind.
The doors must have been thin, because conversations in the hallway were quite audible.
JJainIshaWe checked in at 1am in night and before that we had a word with someone from hotel that can we check out at 3pm next day as we will be leaving 3pm, that time the staff said that okay you come down here and then we settle things up for you. Once we reached here, they totally denied that they wont be able to help, still we understood their things we told them atleast provide a place for keeping our luguage to which they certainly provided us. Once we were back to hotel and asked the reception guy that if he can provide us a room for 1 hour as we wanted to rest and we were ready to pay for the same to which he totally denied that no we dont have a room when entire hotel have so ***y vacant rooms. Atleast hotel ***agement should have basic hu*** decency to gove their guest the most memorable stay instead of spoiling the trip.
Pathetic experience. Also they dont have basic eminity of dustbin in the rooms, their health faucet was broke, they don't even provide basic toiletries also.
After few minutes we again went to him and asked him what will be the charges for 1 hour and he asked for Rs.600 and we booked this hotel for a days in 850! Comm'on guys like seriously?
Won't ever recommend this hotel as the reception guy is not at all helpful.
DD.SriramThe Taj is always going to be superb, of course, and this one is no exception.
Two small points -
1. For some reason I had to keep re - signing in to the same WiFi network when I went from the room to various public areas of the hotel
2. There was a peculiar smell of drains in the corridors outside my room which never entirely went away
Barring that of course, marvelous hotel, lovely staff, amazing breakfast buffet, super rooms, very nice pool and gym.
GGuest UserIt was a wonderful stay overall. The rooms are on the smaller side, but the service is excellent and the location is great. I was surprised that, on two separate occasions, different employees approached me to confirm whether I was an in-house guest. I’m not sure if this is standard practice for all guests, but it did catch me off guard, and made me feel uncomfortable especially given that this is a well-known international establishment. That aside, I would definitely recommend the Taj. Beautiful Christmas decorations!
GGuest UserThe warm welcome at reception set a positive first impression, with staff making us feel genuinely welcomed upon arrival. However, this initial experience was somewhat overshadowed by the hotel's apparent need for modernization across multiple areas.
The room, while functional, showed clear signs of aging. This was particularly noticeable in the bathroom, where the bathtub's worn condition affected both its appearance and cleanliness. While not unsanitary, the dated fixtures definitely impacted the overall comfort and luxury feel one expects from a hotel stay.
The facilities left much to be desired. The gym, though available, is undersized and features outdated equipment. As for dining options, the Latitude restaurant offers a buffet service, though at 4000 RNI for two people, it feels overpriced for the overall experience.
Our stay was significantly impacted by noise from a birthday celebration that continued until 10 PM. While understanding that hotels host events, better sound insulation or event management would have been appreciated to maintain guest comfort.
Pros:
- Excellent, welcoming staff
- Convenient restaurant on-site
Cons:
- Dated rooms and facilities
- Noise management issues
- Expensive dining options
- Small, outdated gym
While the hotel benefits from its friendly staff, it requires substantial updating to justify its pricing and meet modern hospitality standards. For travelers prioritizing updated amenities and a quiet environment, you might want to explore alternative options.
GGuest UserWe recently stayed at The Westin to celebrate my wife Ritika’s birthday, and I must say – the entire experience was wonderful. From the moment we arrived, the hospitality and attention to detail were impressive.
A special thanks to Jasmina, who took care of every arrangement perfectly. Her efforts truly made the occasion memorable for us. The decor, the room setup, and the overall vibe reflected warmth and elegance.
The entire staff was courteous, well-behaved, and extremely professional. Everyone made sure we felt welcomed and comfortable throughout our stay.
Highly recommend The Westin for anyone looking to celebrate a special occasion. Thank you once again for making Ritika’s birthday so special!
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