We were very impressed by the front of the house Zara, who engaged with us authentically and assisted with the checking-in process. She showed genuine interest in the customers and provided information appropriately.
The room was compact with all the necessities - I particularly like the space under the bed to put my open suitcase, and the ample options of mirrors.
One thing to complain about is that we could hear loud music from our room early in the morning (6.30-7am), which we suspected coming from the gym classes. Another thing is guests have to pay for parking.
What a beautiful hotel in beautiful setting. We had a spacious room with a lovely big bed and separate bath with over shower. Bottle of water in the room and kettle with coffee and tea sachets. Hotel provides toiletries. We had pre booked breakfast which was a buffet and very nice. All in all a good stay
Room size adequate, if a bit dated . Facilities in room fine and bed comfortable and clean . Very handy for the anvil theatre and shopping centre. Chech in staff helpful.
Overall, it's okay. The breakfast is clean and hygienic. However, I've been eating it for four or five days and I'm tired of it. I might consider checking ***********. The fact that it's non-refundable once booked is a drawback.
The accommodations were excellent, and the provided amenities were satisfactory. Considering the price point, the value exceeded our expectations. Overall, the experience was highly positive.
Dusty surfaces in room and bathroom, rusty bin. I use a wheelchair and the room was large enough to negotiate around and bathroom adequate but there was a ledge going into bathroom and going out of room which was a struggle for my wheelchair and some of the other doors along corridors also has bumps. I told front desk so hopefully they will sort this for next guests.
We put card on door requesting breakfast in room about 10.30pm the night before but was not collected. They did, however, promptly provide breakfast when I rang reception and apologised and informed me she would report this.
Overall there were parts that looked a little dated and in need of a bit more care and attention such as redecorating. We didn't see the whole building but I hope the function rooms for weddings etc are of a better standard, maybe someone can verify? The bed was comfy and plenty of spare pillows and towels. Breakfast was nice. Bedroom freezing when we entered, no radiator but they had a Dyson electric fan which heated up the room after a while. I would stay here again but I would ring first to check they had sorted the ledge to bathroom first.
Nice little inn off the highway and it’s a hidden gem! Nice Italian decor especially in the restaurant. That continues into the room where my wife commented it made her think of the room we stayed in Venice. Another great thing is that they warmed up the room before we got there, so it’s nice and warm we entered it. Restaurant also served good Italian food. Would stay there again!
The receptionists were welcoming and helpful when our keys were sensitive to being near items in my handbag. Appreciated the free car parking, moderately-spacious clean room and location of the hotel, ~15min walk to the centre if preferred. The carpet was a bit worn.
The door lock is broken, can not be locked from the outside, can be locked from the inside. There is a problem with flushing the toilet, which is very inconvenient. The restaurant provides convenience, breakfast and dinner are good. The room is not big, just a table with a drawer, and we put it in the drawer when the cushion on the bed sleeps. If you don't look for the cleaning, say we took it. What do we want it for. Your room is just such a place to put him, I don't know how to find it.
Few niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
Very Good
132 reviews
8.9/10
Price from
NZD 153
per night
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8.6/10
Very Good
RRichardSzThe room was very satisfying Facilities: The most impressive thing was the Dyson hair dryer, capsule coffee machine, six capsule coffees, chocolate, bran biscuits Hygiene: Very hygienic Environment: Beautiful surroundings Service: Super friendly service, check-in in the early morning, everything was ready, signed in, and guided to the door of the room
GGuest UserCame here for our first wedding anniversary as got married here the year before. Beautiful setting. Food was lovely. Service also was spot on. My only concern would be some of the grounds could do with tidying up as looks a bit tired and neglected
SsilvirgVery friendly staff, nice hotel well decorated and great value. VIn a small town, south of Guildford , might be nicer in the summer, only visited in January. Dog friendly!
Great for an overnight before or after your cruise. Great location as it close to cruise port and town centre . Would definitely use Ibis again for our next visit. Plain and simple hotel , friendly staff on front desk to help .
I had an awesome stay at the Hampshire Court Hotel & Spa the pool was so beautiful and hot in the children's pool area. The only negative comment I would make is that the adults cannot use the steam room and sauna due to having children with you they are not allowed in the adult pool area. Apart from that a lovely hotel, rooms are spacious and breakfast is tasty and the staff are very accommodating and friendly. Would highly recommend this hotel to any one.
I had a great time at the Hotel and Spa - all of the facilities were clean and appealing. I loved the art deco feel and the spa was amazing - spacious and well maintained. All staff members that I encountered were pleasant and helpful. Great location for train station and town. My only suggestion would be to make the bar more appealing, perhaps subtle showing of some sports or entertainment - with so many other local pubs and bars there was nothing to keep me in the hotel bar.
If you are looking for some quiet time away, this is a peacefully located hotel. The ambience is calming, and the reception team is welcoming, not to mention the many look-out spots to watch the boats in the harbour. I came to this hotel 10 years ago on a girls' trip, and as i was looking for somewhere to go again, i came across this hotel and thought i would mark my 10-year anniversary. And i must say nothing has changed. Having said that, i do think it's time for a renovation as the decor is becoming dated. The exterior of the building, along with the windows, needs cleaning and fresh paint. The cleaning team needs to pay closer attention to details. Also, when a room have been cleaned and locked up for some time, they need to bare in mind that it will acquire dust built up, and upon issuing it to a guest it need to be freshen up. Overall, it's a lovely, quiet place away from the rush and hustle of london, and i would recommend it, and i will visit again in the future!
GGuest UserFour of us stayed in two rooms for four night and the experience was very positive, with the hotel being cosy and situated in a prime location that was close to the high street and the Cathedral. Having stayed at this very same hotel when I was a student twenty years back, I have noted very little changes to the hotel itself as a structure and in the interior in the sense that it is relatively well maintained. In the meantime, the service was top notch and members of staff were always genuine and at hand to help.
We have stayed at the Leonardo Royal Grand Harbour Hotel for the third time and continue to enjoy consistently wonderful experiences. The hospitality is outstanding, with special thanks to Emily at the front desk for her friendly and professional assistance. The room was clean, the bed very comfortable, and breakfast offered an excellent variety, supported by attentive staff. A special mention to the lovely silver-haired gentleman with glasses for his exceptional service. Highly recommended. Will surely comeback. Thank you.
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