More like a club 18-30 experience.
The hotel was fantastic, food excellent and staff went way, way beyond. However, the main function of a hotel is to have somewhere to sleep. The hotel had two weddings on the night of my stay and between 12:45 and 14:30 I was unable to sleep for the screaming, laughing, partying that was going on throughout the corridors. I never heard any staff trying to resolve the situation, just plenty of noise.
I had to pay £20 surcharge for my dogs to stay and they were not allowed In the restaurant - which is very reasonable, but have to say that they were better behaved that the other animals who were not required to pay any surcharge or not required to follow any basic behavioural rules.
On checkout, I was not even asked if I had a pleasant stay. I assume the staff did not want confirmation of their mismanagement.
If this is the sort of establishment used but Trip.com, then I can only say first impressions go a long way and I will stick to other hotel brokers in future.
This is a Premier Inn and you get what you usual get with the brand. Clean and comfortable. Nice pub food next door. Convenient location just off the A66. Friendly and helpful staff.
Amazing place! The reception is fabulous and the menu looks amazing! It's situated right next to a golf course so plenty of nature to explore. Staffs were friendly, rooms were cosy and comfy, good amenities too!
Situated in Wolviston, between Middlesbrough and Hartlepool, this Premier Inn offers has an on-site carvery restaurant, free parking and rooms with luxury power showers.Premier Inn Wolviston/Wynyard is a few miles from the coast, a short drive from the A1(M) motorway and a little further from the North Yorkshire Moors.Some rooms can take 2 adults and up to 2 children (under 16 years). The 2 children also get a free full breakfast when accompanied by an adult eating a full breakfast.The full all-you-can-eat breakfast includes cooked items, vegetarian options and a wide continental selection.The on-site Toby Carvery restaurant offers tender cuts of freshly roasted meat, along with a healthy choice of fresh seasonal vegetables.Teeside International Airport is 15 miles away. Teeside Retail Park is 1 mile from the hotel, and Butterfly World is 7 miles away.
I have used it several times since 10 years ago. The location is close to the station, the room is clean, the staff is kind and very good. However, it is a little disappointing because the amenities are decreasing from before and there were no slippers. Breakfast is very delicious with typical English food.
The bed was good for sleeping. The hotel provided great service and we were warmly welcomed by the staff. Although the breakfast didn’t have many choices, the taste was good. The hotel also has a parking lot, which is very convenient.
Amazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.
They had a simple answer ‘No’ for everything.
Can I check in 30 mins early? No. Pay £15 extra. Paid!
Laundry service available? No
Microwave available to heat food in the restaurant? No
It’s a very basic hotel. Not recommended for families. Asked to clean the room; they forgot to inform the cleaner. Even when they cleaned the room the next day, they just changed the linen. Everything else was as is. Poor experience overall
Very Good
48 reviews
8.4/10
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8.6/10
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JJohnDeer62Best Western Walworth Castle Hotel looks like you’re about to stay in a medieval fortress, but the experience is closer to a slightly ******* Premier Inn with turrets.
The castle exterior is genuinely impressive. The inside feels like it was last renovated during the English Civil War. Creaky floors, questionable décor, piggy smell breakfasts and recepcionist smile thicker than the castle walls.
That said, it’s strangely charming in the same way old pubs and abandoned stately homes are charming. Not luxurious, not modern, but definitely memorable.
CChristopher GirlingSuperb hotel, superb food in Marco Pierre White's restaurant.
Special mention to the receptionist , Urra (I've got that badly wrong) , Rhiannon and the restaurant staff. What an amazing, we stayed in a superior room which was outstanding.
Amazing stay
Ccynthia goThe room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of ****** to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
GGuest UserAbsolutely wonderful. Id stayed at Durham Royal County before with my girlfriend. However she didn't come with ne this time due to reasons that she had. The staff at the hotel were lovely about it and made me feel better about tge situation and a lovely note and complementary drinks for me to come back to in my room.
All I can say is thankyou and I'll look forward to staying with you again soon.
Thanks Matthew
GGuest UserRoom old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful
GGuest UserAmazing place! The reception is fabulous and the menu looks amazing! It's situated right next to a golf course so plenty of nature to explore. Staffs were friendly, rooms were cosy and comfy, good amenities too!
GGuest UserI have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff
GGuest UserWe really enjoyed our stay, the location is ideal and the grounds were beautiful and quiet! The staff were very friendly, welcoming and professional!
The only downside was that our room had only one plug socket that we could use.....just not enough these days, even just for basic needs..... very poor unfortuneatly. Air conditioning would have been welcomed, we would therefore definitely avoid this Hotel in summer months for this reason alone. One other small irritant, our bathroom had a glass shelf above the sink which tilited heavily towards the sink, so we had to be very careful to ensure things didn't keep falling over.
Our breakfasts were excellent (apart from the Omelettes), and the service staff were very welcoming....a great start to any day!
GGuest UserReception staff lovely.
Food lovely and motel well presented.
Couple of issues in room - couldn’t get the shower riser to work but only there one night so managed.
However not a fan of two single beds zipped together as zip is felt and disrupts sleep. Also wasn’t a fan of the mattress ended with bad back.
GGuest UserAbsolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
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