My bedroom wad super noisy, next to a road, I could hear the trafic all day long. It was better during the night.
The management gave me a quiet bedroom me for my second night as it was full for the first night.
The court was dirty but they sent someone to clean it, change the bedsheet with stains and repair the broken tap.
The bottles of shower soap are tricky as the straw is too short.
The bathroom can be locked from outside as you can see on pictures.
There are 2 marts next door, thai food and rôti stall. The bedroom doesn't look like the pictures I saw on the page.
The accommodation is in a convenient location, easy to travel to, and there is a convenience store at the hotel. The hotel is near the sea, has a good atmosphere, and the receptionists are friendly and provide detailed information about the room. There is a room deposit of 100 ringgit, which will be returned on the check-out day.
Location : This location is very superb. The seaview was astonishing. Food stalls are everywhere nearby.
Services : Arrived late night to check in. The receptionist is not that helpful and not explaining much. Got some issues with breakfast where my room suddenly not breakfast included while we paid together for it when booking. Try to explain to the Indian F&B manager but at first he refuse to trust me and ask me to go to lobby. Thanks to Mr Vincent he sincerely apologise for the misunderstanding from the system. To the Indian F&B manager, you need to learn to apologise sincerely from Mr Vincent and learn some manners as I heard you talk bad about other customers as well.
Food : Not much choice but the food was good.
Overall, will be coming back in the future and I wish the services will be a lot better. TQ
everything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
2nd time visit this year. Love the location but the best is the staff who were all friendly. Maybe because of school holidays and company trips, the hotel was full occupancy. Long queue for breakfast and things were not replenished or breaking down. The next day when they left was much better. That said, still have to give my praises to the staff who worked extra hard during peak period
Staff very friendly & helpful. It just that the room can be quite noisy when it's raining & it just happen to be thunderstorm the day we go there. The room also got leaking everywhere but the staff really helpful that they try to help us with our thing
M Social Resort Penang is a relatively new hotel, so all the facilities are still quite new. We arrived early, around 1:50 PM, and the hotel staff kindly allowed us to check in, which was great as we could get into our room and rest. We really appreciate that!
The first day we checked in, the in-room AI assistant, Xiao Meixi, responded to voice commands, but after that, it basically stopped responding. However, one convenient feature of the AI machine is that you can directly request things from the hotel through it, without needing to call the front desk.
Finally, it would be even better if there were more chairs and tables on the balcony and by the pool. Because the hotel has many guests, when you go to the pool, there aren't enough chairs, and nowhere to put your belongings, which is a real shame. Also, they should consider building a playground for children to attract more parents to bring their kids here, so it's not too boring for the little ones.
Overall, it's a good hotel.
I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..
Easy parking at the hotel (inside and outside), easy check in and checkout, friendly staffs, good amenities, delicious foods, comfy and clean room..most important, best pool for adults and kids..nice view in the background (seaview) and in front of the hotel (hill view).
Cleanliness is good don’t get me wrong but my experience wasn’t that great due to the fact that there were many Charlie Ants in the dresser, toilet, shower, and balcony area.
Kudos to the hotel staff team tho for their prompt pest control services upon contacting them.
Very Good
719 reviews
8.6/10
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RUB 6,768
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7.4/10
GGuest UserRepeat booking at Rainbow Paradise Hotel, spacious room and comfy stay. Cleaning n lift issues improved compared with last year.still can see the in house handyman/maintenance guy working during our stay.
LLEE SHEAU PEIPARKROYAL has always been my first choice whenever I travel to Batu Ferringhi, Penang with my family since 2011. Their thoughtfulness truly stands out — from providing a baby cot, to preparing a birthday cake, and even offering a simple takeaway container so I could pack some snacks for my 20-month-old baby girl after breakfast. These small gestures made our stay extra comfortable and memorable.
Iizzat afifieverything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
MMahirah Mt KhamisWarm welcome by the hotelier. Provided with refreshing welcome drinks. Registred to shangrila web and recieved complimentary cap and tote bag. Request to have extra blanket pillow towels and plain water were attended within 15mins. Pools with slides really made my kids entertained. Breakfast gas variety of dishes to choose from. Overall recommended.
MM346626****I booked a sea view room. I had been reading reviews for a long time and was worried about a bad view, but luckily I got a room on the 9th floor with a really great view. You could lie on the balcony all day.
The service was very good. Although most staff couldn't speak Chinese, they were all very enthusiastic.
GGuest UserIndicated for birthday celebration, ignored remark, no service or extra wow service.
Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us.
Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel.
Parking need to walk very far to next building of you reach on weekend and if there is event.
Noisy and dirty beach due to abandoned wood branches and no maintenance
GGuest UserLove the stay and staffs are all friendly! Room was so spacious! Will definitely come back for a stay.
Just a small drawback which was the noise for my second morning, I complained about it and hotel mentioned was the mall beside and they can’t do anything plus it was a Sunday! Our friends who were staying in higher floor (30+) didn’t hear that, our floor located at 20 stg so maybe it depends on luck?
XXthephineI’ve stayed at Lone Pine a few times and always enjoyed the experience, but this trip was a bit disappointing. The room arrangement wasn’t smooth — my first room had a constant clicking sound, so I had to change rooms. Even though I booked earlier, the replacement room still didn’t feel like a good arrangement.
Breakfast also fell short of expectations. The variety was very limited, and both coffee machines ran out of coffee beans before 9am, so they couldn’t be used. At the egg station, I requested two hard-boiled eggs, but instead of preparing them, I was told to take the ones from the nasi lemak section. Overall, the breakfast service really needs improvement.
I also went for the Elite Hour for drinks and snacks, but the snack selection was honestly quite awful and extremely limited. It didn’t match the standard I expected from Lone Pine.
I hope the hotel can look into these details, as Lone Pine is a lovely place and I truly hope to see the experience return to the quality I used to enjoy.
Rrizal redlineEasy parking at the hotel (inside and outside), easy check in and checkout, friendly staffs, good amenities, delicious foods, comfy and clean room..most important, best pool for adults and kids..nice view in the background (seaview) and in front of the hotel (hill view).
MM537939****The rooms were very clean, and the service was excellent. It was a bit noisy with all the children, but it would be perfect if you're traveling with kids. The pool is large, and there are many activities. Plus, there's a park nearby with lots of fun things to do.
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