Apartments in Penang, Malaysia

Recently returned from a 4D3N stay in Penang. Check-in was quick and efficient, with a RM200 deposit required upon arrival. The lobby is relatively small and always bustling with guests coming and going. There is a convenience store located on the ground floor, and a popular Japanese restaurant just outside where people are constantly queuing, giving the hotel a lively atmosphere. The hotel offers valet service. However, the personnel stationed at the main entrance were unable to assist with even basic questions regarding directions and nearby places, which was disappointing. Reception was consistently busy throughout our stay. While service was efficient, the team appeared overwhelmed at times, resulting in little interaction or welcoming hospitality. Rooms are located up to Level 35, while the gym and pool are on Level 36. The gym is surprisingly well-equipped and was one of the highlights of the stay. With the large number of rooms in the building and only four elevators in operation, waiting times can be quite long, especially during peak periods such as check-in, check-out, and evenings. Security was one area that concerned me. Access to guest floors requires a room key card, but I noticed there were no CCTV cameras inside the elevators, along the guest room corridors, or in the stairwells. Personally, this affected my sense of security. The room itself was spacious and offered a beautiful sea view, which I thoroughly enjoyed. There was also a filtered water dispenser in the room, a feature I appreciated. Basic amenities were provided. On the downside, the water pressure in the bathroom remained weak throughout my stay, and there was a constant sewage smell coming from the bathroom. The room also did not have a telephone or safe deposit box. To contact reception, guests need to communicate via WhatsApp. There is also no room service available, though this did not affect me personally. Check-out was effortless. I simply returned the room keys and left for my morning flight without any room inspection delays. Would I visit Penang again? Absolutely. Would I stay at this hotel again? Probably not. While the room size, view, and facilities were good, the security concerns and bathroom issues would likely lead me to explore other accommodation options on my next visit.

Stayed for the 2nd time. Overall the location of the hotel is a strong advantage. So convenient walking distance to a variety of food options from mamak, nasi bryani, western food to pastry & coffee cafe. Basic toiletries only bottled body wash & shampoo provided. 3D2N stay but no room cleaning service provided eventho ‘please clean room’ sign was displayed. Was disappointing because our 1st stay at this hotel also no room cleaning service provided.

The route to the hotel is a bit strange, but overall it looks good. But check the accommodation before coming.

✅ Pros📍 Excellent location – food, cafés, and convenience stores are within walking distance.🛏️ Spacious room – comfortable for 4 adults.📺 Well-equipped with a fridge, microwave, TV, and basic amenities.🚿 Large bathroom. ❌ Cons📲 No check-in instructions from operator were sent in advance; I had to contact the airbnb operator myself.. 🛗 Only 4 elevators, and waiting time can be long.⚠️ Floor was quite slippery.🧺 Towels looked old and slightly stained. 🚘 Parking Tips, register at the lobby, submit your car plate number, and collect your access card to enjoy the RM9 flat-rate parking fee.

Traveling with kids, the two-bedroom apartment was incredibly convenient. The room was clean and tidy. There's a swimming pool and gym on the top floor, and a washing machine and dryer on the first floor. The hotel's location is also excellent. There's a convenience store downstairs, a 7-Eleven just across the street, and plenty of restaurants nearby – we tried two, and both were delicious. It's about a 30-minute walk to Armenian Street, and you'll see durian sellers everywhere along the way. The only disappointment was that our room wasn't cleaned once during our four-day stay. We were told that for consecutive stays, rooms would be cleaned every three days, but this didn't happen.

Regarding the location, you'll need to call a Grab for everything. It's so hot that walking to the nearest restaurant for breakfast in the morning takes over ten minutes, and by the time you get there, you're already drenched in sweat. We knew this beforehand, though. There's a convenience store downstairs, but it's not cheap. We bought a 5L bottle of water for RM30. As for the room, we booked a suite with two bedrooms and a living room. Each bedroom had a double bed, and there was also a double bed in the living room. One of the bedrooms had an en-suite bathroom, and the other bathroom was shared with the living room. The amenities were quite basic. The bathrooms had shower gel and shampoo, and the water heater was hot enough, but you had to figure out how to use it first. There was an ironing board and iron in the unit, but we didn't use them. There was a washing machine, washing powder, an induction cooker, a pot, a frying pan, large bowls, plates, cutlery, a dining table, and three chairs. We did laundry, and there was enough space to hang clothes, as we could hang them in the bathroom and living room. The worst part was having only three chairs. It's advertised for six people, but with only three chairs, one person always had to stand when we ate together. There were four of us staying there. The toilet paper provided by the host was barely enough. We ended up using our own tissues too. Since we stayed for five nights and often brought takeout back to eat, the rubbish bags weren't sufficient. We had to contact someone to get more. Bath towels were provided in the room, and the pool and gym on the 11th floor were open during the day. We didn't have any children with us, but the facilities on the 11th floor looked like they could keep kids entertained for half a day.

The location is strategic, and the property is clean and well maintained. A special thank you to Ms Ayuni from Customer Service, who was extremely helpful and attentive throughout our stay. I would like to suggest installing a wall mirror outside the bathroom for ladies to use while getting ready. This would allow others to use the bathroom at the same time and improve convenience for guests. Additionally, it would be helpful to provide the clothes drying rack, as it would make drying clothes much easier for guests. Overall, we had a pleasant stay. Thank you for your excellent hospitality.

The location is fantastic! This apartment is right next to Gleneagles Hospital, and you can walk to Island Hospital in about 5 minutes. The view is absolutely stunning – truly the best! It can accommodate up to 6 people, making it quite cost-effective. 👍👍👍

Thoughtful space with a suitable dining and living space for 7 pax comfortably. Proximity to different eateries and also gurney as well. It’s very convenient and price to value.

Great place to stay! The room was clean, spacious, and comfortable. The staff were very supportive and accommodating, especially as they kindly arranged to send the breakfast over to us. Overall, a pleasant stay and highly recommended for anyone looking for a comfortable and hassle-free experience.