Apartments in Greater London, United Kingdom

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

We have stayed in the hotel before because it’s a great location, clean, and just exactly what we need. On this occasion we were upgraded to an apartment on the 11th floor. We always book a twin room and are often put in an accessible room which is very large and spacious so it was good to be upgraded to an apartment so we could compare. The apartment was smaller than we expected and the bedroom wasn’t big enough for our cases so we had to store them in the lounge but it was really nice to have a separate area with sofa so we could sit and watch tv. The view was blocked by a wall in front of both windows which was a little disappointing as we could have seen for miles from being so high up so we didn’t have a view at all. All in all it was good to be upgraded but in all honesty we prefer the regular twin room or the accessible twin room as they are more spacious with lovely views. All have adequate kitchens with facilities to cook and store food.

We had a wonderful stay at this apartment for a week as the location is perfect and our room is spacious. We can cook our meals. We enjoy our holiday comfortably here as we feel like home. The lounges upstairs are superb with stunning views on the Thames as well as Canary Wharf. I’m sure I’ll come back soon. Highly recommended!

We are so glad we chose Wilde apartment hotel in the Paddington district. Wonderful staff, really service-friendly and caring about the guests. The hotel is in a nice area and it was easy to get to our planned activities in the city. If we ever return to London, we will stay at Wilde. A big thank you from two parents and two teenage girls.

The apartment was nice and cosy. Quite a reasonable price for a studio apartment in the city area. But the gap between bed and the sofa bed was so small that is hard to walk through. Not sure why there must be a pillar protruding from the window which one will hit against it when we walked to the bed/sofa bed which I experienced it the second time from booking the same hotel.

Excellent service with excellent views. Very convenient location. This is my first time to stay in London for business trip and travel during the christmas time. I truly appreciated all the support from this hotel especially I would like to thank you for customer service manger (Mr. Ayush Mehta) for his excellent care and support to us. Thank you for being so patient to us and we were so satisfied of all the arrangement! Thank you for giving us a great memories staying in London with this hotel. Great service and hotel experience, highly recommended!

Bermonds Locke is the nicest hotel I have ever stayed in. Would highly recommend for anyone getting on it. Holly is an absolute gem and she will sort you right out. Holly is pictured. Great value for money. Love a bath when I wake up in this hotel.

Great location and a very clean apartment. Absolutely no issues apart from the noise from the road which others have mentioned. Not an issue for us since we had earplugs and everything else makes up for that (e.g. warm radiators, being able to see aeroplanes at times from the window). Would definitely return.

Cleanliness - Overall, it is clean. However, there were strands of hair on the sofa, below the cushion, and under the blanket. Bathroom is huge Location - It is walking distance from Aldgate East Metro. Not centrally located, area seems to be a business district. There is no lift or escalator in this metro station, so having 2 heavy luggages, is a challenge. Service - Excellent service and friendly team, though they are unable to hold the luggage overnight as i had to do a separate trip to other cities. They provided me with a fan for ventilation as the room was tucked in a corner, which the aircron vent was in the living room. However, due to the layout of the room, the aircon was not able to 'flow' into the room Amenities - The kettle was abit rusty, a change was done immediately Room was well equipped, washer cum dryer, fridge, microwave, dishwasher, oven, wifi and tv (which can sync and cast music and shows from the phone). Summary - Its a well equipped one bed studio, fully equipped. It will be close to perfect if the ventilation was better. The 'old' concrete wall (i believe) was the previous location of the TV, needs works to make good as it is unsightly and/or perhaps it can be knocked down? It will be good if there is working table and chair instead of using the dining table and chair to work on. overall, i enjoyed my stay !

Kingsland Locke really is home from home! Friendly staff who go above and beyond and lovely rooms. Every need was catered for during my 6.5 week stay. The cleaners are also really on top of things and never move things around too much or throw important things away. Great location and lovely bar/restaurant downstairs too. There's nowhere else I'd rather stay in London and I always recommend it to friends.

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

We have stayed in the hotel before because it’s a great location, clean, and just exactly what we need. On this occasion we were upgraded to an apartment on the 11th floor. We always book a twin room and are often put in an accessible room which is very large and spacious so it was good to be upgraded to an apartment so we could compare. The apartment was smaller than we expected and the bedroom wasn’t big enough for our cases so we had to store them in the lounge but it was really nice to have a separate area with sofa so we could sit and watch tv. The view was blocked by a wall in front of both windows which was a little disappointing as we could have seen for miles from being so high up so we didn’t have a view at all. All in all it was good to be upgraded but in all honesty we prefer the regular twin room or the accessible twin room as they are more spacious with lovely views. All have adequate kitchens with facilities to cook and store food.

We had a wonderful stay at this apartment for a week as the location is perfect and our room is spacious. We can cook our meals. We enjoy our holiday comfortably here as we feel like home. The lounges upstairs are superb with stunning views on the Thames as well as Canary Wharf. I’m sure I’ll come back soon. Highly recommended!

We are so glad we chose Wilde apartment hotel in the Paddington district. Wonderful staff, really service-friendly and caring about the guests. The hotel is in a nice area and it was easy to get to our planned activities in the city. If we ever return to London, we will stay at Wilde. A big thank you from two parents and two teenage girls.

The apartment was nice and cosy. Quite a reasonable price for a studio apartment in the city area. But the gap between bed and the sofa bed was so small that is hard to walk through. Not sure why there must be a pillar protruding from the window which one will hit against it when we walked to the bed/sofa bed which I experienced it the second time from booking the same hotel.

Excellent service with excellent views. Very convenient location. This is my first time to stay in London for business trip and travel during the christmas time. I truly appreciated all the support from this hotel especially I would like to thank you for customer service manger (Mr. Ayush Mehta) for his excellent care and support to us. Thank you for being so patient to us and we were so satisfied of all the arrangement! Thank you for giving us a great memories staying in London with this hotel. Great service and hotel experience, highly recommended!

Bermonds Locke is the nicest hotel I have ever stayed in. Would highly recommend for anyone getting on it. Holly is an absolute gem and she will sort you right out. Holly is pictured. Great value for money. Love a bath when I wake up in this hotel.

Great location and a very clean apartment. Absolutely no issues apart from the noise from the road which others have mentioned. Not an issue for us since we had earplugs and everything else makes up for that (e.g. warm radiators, being able to see aeroplanes at times from the window). Would definitely return.

Cleanliness - Overall, it is clean. However, there were strands of hair on the sofa, below the cushion, and under the blanket. Bathroom is huge Location - It is walking distance from Aldgate East Metro. Not centrally located, area seems to be a business district. There is no lift or escalator in this metro station, so having 2 heavy luggages, is a challenge. Service - Excellent service and friendly team, though they are unable to hold the luggage overnight as i had to do a separate trip to other cities. They provided me with a fan for ventilation as the room was tucked in a corner, which the aircron vent was in the living room. However, due to the layout of the room, the aircon was not able to 'flow' into the room Amenities - The kettle was abit rusty, a change was done immediately Room was well equipped, washer cum dryer, fridge, microwave, dishwasher, oven, wifi and tv (which can sync and cast music and shows from the phone). Summary - Its a well equipped one bed studio, fully equipped. It will be close to perfect if the ventilation was better. The 'old' concrete wall (i believe) was the previous location of the TV, needs works to make good as it is unsightly and/or perhaps it can be knocked down? It will be good if there is working table and chair instead of using the dining table and chair to work on. overall, i enjoyed my stay !

Kingsland Locke really is home from home! Friendly staff who go above and beyond and lovely rooms. Every need was catered for during my 6.5 week stay. The cleaners are also really on top of things and never move things around too much or throw important things away. Great location and lovely bar/restaurant downstairs too. There's nowhere else I'd rather stay in London and I always recommend it to friends.

Service was friendly and would have got higher score of it weren’t for reception calling my room at 2330 repeatedly about someone else’s deliveroo order! Gym was ok, but had machines broken. Everything else quite good, but location can not be higher than average being right next to and overlooking the M4. Cleanliness also average due to presence of silverfish like bugs in the bathroom

I made a booking through *********** at this place for my nieces and nephew to stay for two days. They were returning from Ireland before flying out of Heathrow and, due to the planned transport strike, it made sense to book something near the airport. I had read through the terms and conditions of the booking and had made the booking under the name of my niece who is 25 years old. After the booking, I received an email from the property that required supply of ID for all persons staying at the property and pre-authorisation of a credit card for a £200 deposit. The requirement of ID prior to arrival is not on the hotel policy, which states that “Guest are required to show a photo identification… upon check-in.” Never have I experience this before! After the the IDs were provided I received a ”We are sorry to inform you that you don’t meet our minimum check-in age which is 25 years, as the reservation is on your name we require you to be at least 25 years old to check in. Additionally, it’s not possible to change the name on the reservation. We apologise for any disappointment this may cause. As your reservation is non-refundable, we are unable to waive cancellation fees for this reservation. The minimum check in age alongside other policies and house rules are clearly stated on *********** for all our guests to read before selecting to book and paying, etc”, All this was incorrect. I called the hotel and was told that although the named person was 25, the others were not. It is not in their policy that “all people” must be over 25 and I questioned the requirement as they obviously allow families with children to stay. I was told that it didn’t matter and they would not be allowed to stay and I wouldn't get any refund (even though the booking was in line with their policy). The pure rudeness, lack of integrity and honesty of this hotel astounds me. I am so disappointed that *********** continues to supports this place with so many poor reviews. So much for a customer focused industry! STAY AWAY PLEASE.

The bedrooms were spacious with comfortable beds. Cleanings was top notch. Keep up. Will be back soon. Kitchen had all the necessities if one wants to cook. Free parking was a bonus too. Can’t really complain of anything about this place. Overall I was happy

Service was friendly and would have got higher score of it weren’t for reception calling my room at 2330 repeatedly about someone else’s deliveroo order! Gym was ok, but had machines broken. Everything else quite good, but location can not be higher than average being right next to and overlooking the M4. Cleanliness also average due to presence of silverfish like bugs in the bathroom

The bedrooms were spacious with comfortable beds. Cleanings was top notch. Keep up. Will be back soon. Kitchen had all the necessities if one wants to cook. Free parking was a bonus too. Can’t really complain of anything about this place. Overall I was happy